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FSX don't give access to use PMDG MD-11X

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    FSX don't give access to use PMDG MD-11X

    Hallo,

    for many years I used this very fine airplane with FSX. But now, when I start the simulator it gives the message:

    " Flight simulator has detected a problem with a third-party software programm (add-one):
    Name: PMDGOptions Dynamic Link Library
    Version: 10,0,61355,62
    Company: <Unbekannt>
    File: PMDG\DLLs\PMDGOptions.dll
    Do you want to run this software (not recommendet)?"

    When I say "yes", the FSX crashes. When I say "no", the FSX started without the MD11.

    Is there a solution for this problem?

    Many thanks
    Manfred


    Manfred Steinecke

    #2
    Hey Manfred;
    That's very weird. I'd recommend completely uninstalling the MD-11X (manually, by deleting the files in the directory) and reinstalling. If that doesn't work, I'd try reinstalling the sim as a whole. I've had a similar issue in the past and it was fixed through an aircraft re-install. Also, is this FSX regular edition or Steam Edition? Let me know.

    P.S. I feel obligated to tell you that you need to setup a signature for your account. Fortunately you signed this post, but you are supposed to have a permanent one setup. If you don't, a moderator will message you and tell you to do it (it's been a forum rule since 1997, and PMDG takes it very seriously). I put the info below on how to setup it up. It can be as simple as just your name "Manfred" or more complicated like mine. Up to you. Anyway, here is the info so you hopefully avoid being poked by a moderator, lol.

    1) SIGN YOUR POSTS. Since 1997, we have asked users to sign their real name, first and last, to all posts in the PMDG forum. We do this in order to keep conversations personal and familiar. You took the time to be here, we want to get to know you. This is one of the few rigid rules that we enforce regularly. We do so because we feel that forums in which users must engage one another personally are generally warmer, more collegial and friendly. Posts that are unsigned will be quietly removed without comment by the moderators, so to make your life easy- we recommend enabling your forum signature so that you never need to remember. Do this by clicking the username pull-down at the top right, then selecting "User Settings." You will find the signature editor on the ACCOUNT tab, about half way down the page. Look for "Edit Post Signature." Be sure to click the "Show Signatures" box.
    Zac AghdaeiπŸ‘¨β€βœˆοΈ
    PMDG Captain since 2015

    Comment


      #3
      Hi, Zag,
      Thanks for advice. I'll do so. My FSX is the regular (not Steam) Edition.

      Regards
      Manfred Steinecke
      Manfred Steinecke

      Comment


        #4
        Originally posted by CaptainAghdaei View Post
        P.S. I feel obligated to tell you that you need to setup a signature for your account. Fortunately you signed this post, but you are supposed to have a permanent one setup. If you don't, a moderator will message you and tell you to do it (it's been a forum rule since 1997, and PMDG takes it very seriously). I put the info below on how to setup it up. It can be as simple as just your name "Manfred" or more complicated like mine. Up to you. Anyway, here is the info so you hopefully avoid being poked by a moderator, lol.
        I'll just clarify that having a permanent one set up just makes it easier, so one doesn't forget to sign every post. He can certainly manually sign every post if he wants to, but he would have to remember to do it for every post. The only thing is in his initial post, he only signed with his first name, so that would indeed be a problem.
        Captain Kevin

        Kevin Yang

        Comment


          #5
          Originally posted by Captain Kevin View Post
          I'll just clarify that having a permanent one set up just makes it easier, so one doesn't forget to sign every post. He can certainly manually sign every post if he wants to, but he would have to remember to do it for every post. The only thing is in his initial post, he only signed with his first name, so that would indeed be a problem.
          Got it, thx Kev
          Zac AghdaeiπŸ‘¨β€βœˆοΈ
          PMDG Captain since 2015

          Comment


            #6
            Originally posted by manistein View Post
            Hi, Zag,
            Thanks for advice. I'll do so. My FSX is the regular (not Steam) Edition.

            Regards
            Manfred Steinecke
            Not a problem Manfred. Let me know how it works out. If needed feel free to send me a PM. Or just respond to me on here. I'll keep my eye out
            Zac AghdaeiπŸ‘¨β€βœˆοΈ
            PMDG Captain since 2015

            Comment


              #7
              I deleted all PMDG-files in the FSX- and User-App directories, also related entries in the registry. Then I reloaded the PDMDG-MD11. All thinks seems o.k.. The FSX runs without problems and I could use the MD11. But after the next start of the FSX the error was the same. So I think, the cause is in the FSX-program. But what can I do?
              Manfred Steinecke

              Comment


              • CaptainAghdaei
                CaptainAghdaei commented
                Editing a comment
                That’s very weird. Might be a compatibility issue with a new OS update or something. Either way, follow Mats advice and open a ticket. They are pretty quick and very helpful.

              #8
              Originally posted by manistein View Post
              So I think, the cause is in the FSX-program. But what can I do?
              Manfred,

              You could open a support ticket at support.pmdg.com.
              From what I've heard they will be glad to assist you swiftly.

              Note that the log in for the support portal is different from the store and the forum. So for the first time you need to register a new account at that portal.

              Good luck!
              Mats Johansson [MSFS: DoggishHail2851], PMDG Flight Test, ESSA | P3D v5.1/MSFS | Current PC setup

              Comment


                #9
                I used to have this problem sometimes with the LDS 767. I found it was necessary to delete all references to the affected DLLs in fsx.cfg. When you next run FSX it will ask if you want to load the DLLs, confirm that and that will put fresh DLL references in the file.

                Comment


                  #10
                  Problem solved!

                  I found a helpfull text in the Aerosoft Forum.

                  Thank you together for help.
                  Manfred Steinecke

                  Comment


                  • mats0916
                    mats0916 commented
                    Editing a comment
                    Manfred,
                    Would you be so kind and write here what you did to rectify the problem. It might be useful for other users that might experience the same problem.
                    Thanks,

                  #11
                  Yes, of course,

                  1. delete DLL.xml- and FSX.cfg-files in the User/AppData/Roaming/Microsoft/FSX-directory,
                  2. delete all PMDG-Airplanes in the FSX and also in the FSX/Simobjects/airplanes-directory.
                  3. search for and delete the PMDGOptions.dll-entries in the registry.
                  4. run the FSX-programm, so will be restored the DLL.xml and fsx.cfg.
                  5. then reinstall the PMDG.

                  So I dit and the FSX is working normally.

                  Regards
                  Manfred

                  Manfred Steinecke

                  Comment

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