Xbox Issues

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts
  • Cosmologii
    • Oct 2021
    • 5

    Xbox Issues

    Hey everyone,

    I’ve just installed the aircraft from the Xbox marketplace and have found the aircraft to be completely unresponsive to my controller. None of the instruments work and the yoke, rudder, throttles etc. do not move at all. I can’t seem to move individual controls by selecting them, and the AFE does not seem to be working. Is anyone in the same situation?
    Meep Mop
  • fogboundturtle
    • Apr 2021
    • 66

    #2
    We have seen many report on the official MSFS Discord that they cannot interact with switch as the Cockpit Interaction Legacy mode is not available on Xbox. They also tried with a mouse with the same result.
    Claude Desrosiers

    Comment


    • darshonaut
      darshonaut commented
      Editing a comment
      I don't think it's the Lock Mode instead of Legacy Mode for Cockpit Interaction.
      I use the DC-6 on PC with Lock Mode (bought the aircraft from the PMDG website a while ago) just fine. With an Xbox Controller or mouse.
      Lock Mode is what the Xbox has as the only Cockpit Interaction Option. But this works, at least on PC with my DC-6.

      Just posting this to narrow down the issue.
  • PetrPodzimek
    • Nov 2021
    • 20

    #3
    Hi,
    I have very similar issues with DC-6.
    Airplane stops engines when should be started and ready for take-off, cockpit is completely dead (instruments does not react), call sign is PMDG 6 (why PMDG when in cockpit is written anything else???).
    It is shame what was released on marketplace.

    Comment

    • ThijsF100
      • Nov 2021
      • 22

      #4
      My cockpit does not work at all. My AFE does not work at all

      And i can't access legacy controls as we on Xbox don't have that option


      what is going on ?

      Thijs den Braven
      Last edited by ThijsF100; 23Nov2021, 20:47.
      Thijs den Braven

      Comment

      • darshonaut
        • Jun 2021
        • 104

        #5
        I'm curious if these issues that the posters in this thread have with cockpit interaction, is this for both the DC-6A and the DC-6B and for all of the liveries ?

        Comment

        • Cosmologii
          • Oct 2021
          • 5

          #6
          Originally posted by darshonaut View Post
          I'm curious if these issues that the posters in this thread have with cockpit interaction, is this for both the DC-6A and the DC-6B and for all of the liveries ?
          I’ve tried both aircraft and all liveries avaibale and cannot seem to get past these issues.
          Meep Mop

          Comment

          • darshonaut
            • Jun 2021
            • 104

            #7
            Aryan, sorry to hear that.

            I think I must advise my Xbox Pilot friends to wait with purchasing and also myself wait what is the matter (I was contemplating buying a second time for my Xbox, I use the Xbox when travelling).

            Comment

            • PetrPodzimek
              • Nov 2021
              • 20

              #8
              Do not buy this airplane before it is fully fixed please.
              Now I have airplanes that are completely broken.

              Comment

              • ThijsF100
                • Nov 2021
                • 22

                #9
                I already purchased mine as i was soooo excited but now i have 2 dead aircraft in my hangar


                Thijs den Braven
                Last edited by ThijsF100; 23Nov2021, 20:47.
                Thijs den Braven

                Comment

                • fogboundturtle
                  • Apr 2021
                  • 66

                  #10
                  cmakris Can we at least get an initial update on this issue >
                  Claude Desrosiers

                  Comment

                  • darshonaut
                    • Jun 2021
                    • 104

                    #11
                    I imagine PMDG are just now very politely and calmy enquiring at MS/Asobo what is going and do so with very friendly words and a big smile on their faces.
                    Or maybe, in a slightly different manner.

                    Comment

                    • Ephedrin
                      • Feb 2019
                      • 4671

                      #12
                      Guys, this is mainly a customer forum. Devs show up and help here too, but if you want official support you should go to support.pmdg.com. You need to register for a support account there.
                      Marc Eland

                      Comment


                      • darshonaut
                        darshonaut commented
                        Editing a comment
                        I tend to write support tickets however I may quite from


                        "How do I get support?
                        PMDG provides technical support to our retail and commercial customers via the PMDG Support Desk.
                        Technical Support for Retail Customers is provided via:
                        The PMDG Help Desk, which can be found at: support.precisionmanuals.com
                        Our Customer Forum located at forum.pmdg.com"

                        So it sounds a bit like "Choose your prefrerred method".

                        I would however also advice people to write support tickets as that works very well.

                      • Ephedrin
                        Ephedrin commented
                        Editing a comment
                        yes, it's a customer forum, no general avsim talk here... but still no official support. They may answer here if they got the time but a ticket ensures it and support via ticket is what we pay for.
                    • Spinoochi
                      • Nov 2021
                      • 10

                      #13
                      Any update or recognition of the Xbox issues would be greatly appreciated. As it stands currently almost all of the cockpit interactions are broken and not useable with a controller, mouse, and even keyboard. I hate to ask but was this even tested on a Series X/S console before release? How could these big of issues be overlooked or missed prior to console release?
                      Last edited by Spinoochi; 29Nov2021, 17:06.
                      Michael Spinuzzi

                      Comment

                      • cbpowell
                        • Oct 2018
                        • 1400

                        #14
                        Hello, all. We have reached out to Microsoft and are awaiting guidance from them on this matter. Your difficulties on XBox have our full attention and are a top priority; we'll provide more info as soon as we have it.
                        Regards,
                        Chris

                        Chris Powell
                        PMDG Simulations
                        http://www.pmdg.com

                        Comment

                        • fogboundturtle
                          • Apr 2021
                          • 66

                          #15
                          Thanks Chris for the update.
                          Claude Desrosiers

                          Comment

                          • 2Bad4You
                            • Nov 2021
                            • 7

                            #16
                            Is there some sort of manual available for this Aircraft? If so, where would that be located?
                            - Carsten Eulenbach

                            Comment

                            • bobsk8
                              • Mar 2019
                              • 868

                              #17
                              Originally posted by 2Bad4You View Post
                              Is there some sort of manual available for this Aircraft? If so, where would that be located?
                              There is a entire series of videos on On Youtube. https://www.youtube.com/playlist?lis...QyUszEeGJa03iV
                              Bob Cardone

                              Comment

                              • 2Bad4You
                                • Nov 2021
                                • 7

                                #18
                                Originally posted by bobsk8 View Post

                                There is a entire series of videos on On Youtube. https://www.youtube.com/playlist?lis...QyUszEeGJa03iV
                                I´m aware of that. Thought there might be a more indepth manual aswell which doesnt seem unusual for more complex aircraft.
                                But thanks for your reply and the link.
                                - Carsten Eulenbach

                                Comment

                                • cbpowell
                                  • Oct 2018
                                  • 1400

                                  #19
                                  Originally posted by 2Bad4You View Post

                                  I´m aware of that. Thought there might be a more indepth manual aswell which doesnt seem unusual for more complex aircraft.
                                  But thanks for your reply and the link.
                                  We provide a full POH with the aircraft in PDF form. The default location for this file on PC is:

                                  AppData\Roaming\Microsoft Flight Simulator\Packages\Community\pmdg-aircraft-dc6\Documentation\

                                  In there you'll also find an introduction and two tutorials.
                                  Regards,
                                  Chris

                                  Chris Powell
                                  PMDG Simulations
                                  http://www.pmdg.com

                                  Comment

                                  • woodstock327
                                    • Jun 2021
                                    • 96

                                    #20
                                    Originally posted by 2Bad4You View Post

                                    I´m aware of that. Thought there might be a more indepth manual aswell which doesnt seem unusual for more complex aircraft.
                                    But thanks for your reply and the link.
                                    I was just about to write "... of course there is, a massive and very detailed 300+ page Pilot Operating Handbook ", but then I realized we're talking about the Xbox version here... I guess this isn't available to Xbox users? That would indeed suck...
                                    Dirk Flachbart

                                    Comment

                                    • fogboundturtle
                                      • Apr 2021
                                      • 66

                                      #21
                                      Originally posted by cbpowell View Post

                                      We provide a full POH with the aircraft in PDF form. The default location for this file on PC is:

                                      AppData\Roaming\Microsoft Flight Simulator\Packages\Community\pmdg-aircraft-dc6\Documentation\

                                      In there you'll also find an introduction and two tutorials.
                                      This is an xbox thread. They are asking for Xbox user. Do you have a download link for them to download from the customer portal or am I allow to distribute the manual for them ?
                                      Claude Desrosiers

                                      Comment

                                      • cbpowell
                                        • Oct 2018
                                        • 1400

                                        #22
                                        Originally posted by fogboundturtle View Post

                                        This is an xbox thread. They are asking for Xbox user. Do you have a download link for them to download from the customer portal or am I allow to distribute the manual for them ?
                                        Please visit https://pmdg.com/documentation/ to download all the relevant documentation.
                                        Regards,
                                        Chris

                                        Chris Powell
                                        PMDG Simulations
                                        http://www.pmdg.com

                                        Comment

                                        • Spinoochi
                                          • Nov 2021
                                          • 10

                                          #23
                                          Thanks for the documentation and update on the Xbox version! This will at least give us something to keep us busy and there appears to be plenty to read!
                                          Last edited by Spinoochi; 29Nov2021, 17:06.
                                          Michael Spinuzzi

                                          Comment

                                          • Henrique
                                            • Sep 2021
                                            • 10

                                            #24
                                            Mr Powell,

                                            Can you elaborate on what’s being discussed with Microsoft?

                                            Comment

                                            • cbpowell
                                              • Oct 2018
                                              • 1400

                                              #25
                                              Originally posted by Henrique View Post
                                              Mr Powell,

                                              Can you elaborate on what’s being discussed with Microsoft?
                                              Hi. Please start here - Robert R. has shared what we know so far:

                                              Captains, Shortly after release of the PMDG DC-6 for MSFS via Microsoft Flight Simulator Marketplace, a few XBox users began to report some problems that do not have analogs on the PC side. We began to feed information back to Microsoft in order to see if they had recommendations and during the first few hours we weren't
                                              Regards,
                                              Chris

                                              Chris Powell
                                              PMDG Simulations
                                              http://www.pmdg.com

                                              Comment

                                              • 2Bad4You
                                                • Nov 2021
                                                • 7

                                                #26
                                                Originally posted by cbpowell View Post

                                                Please visit https://pmdg.com/documentation/ to download all the relevant documentation.
                                                Thanks for the link to the manual. Much appreciated
                                                - Carsten Eulenbach

                                                Comment

                                                • Henrique
                                                  • Sep 2021
                                                  • 10

                                                  #27
                                                  Originally posted by cbpowell View Post

                                                  Hi. Please start here - Robert R. has shared what we know so far:

                                                  https://forum.pmdg.com/forum/main-fo...we-are-working
                                                  Thanks Chris, I hope we get this sorted out asap.

                                                  Comment

                                                  • ICEman511
                                                    • Nov 2021
                                                    • 7

                                                    #28
                                                    Würde mich echt mal interessieren ob es einen gibt, bei dem alles funktioniert? Aber wenn es wirklich laufen sollte, wird er fliegen und nicht im Forum nach Fehlern suchen.

                                                    Comment

                                                    • kedelklopper
                                                      • Nov 2021
                                                      • 6

                                                      #29
                                                      Originally posted by ICEman511 View Post
                                                      Würde mich echt mal interessieren ob es einen gibt, bei dem alles funktioniert? Aber wenn es wirklich laufen sollte, wird er fliegen und nicht im Forum nach Fehlern suchen.
                                                      Ja, das würde mich auch mal interessieren. Und ob das wirklich "nur" 8-10% der Xbox User betrifft wage ich mal zu bezweifeln.

                                                      Yes, I would be interested in that too. And whether that really "only" affects 8-10% of Xbox users, I dare to doubt.


                                                      Christian Groth
                                                      Last edited by kedelklopper; 03Dec2021, 15:26.
                                                      Chris Groth

                                                      Comment

                                                      • cmakris
                                                        Administrator
                                                        • Sep 2018
                                                        • 8398

                                                        #30
                                                        All a reminder. Please use english and sign your posts with real name first and last as per rules.

                                                        Thank you.
                                                        Chris Makris (Olympic260)
                                                        PMDG Technical Support
                                                        http://www.pmdg.com

                                                        Comment

                                                        Working...
                                                        X