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Xbox Issues

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    Xbox Issues

    Hey everyone,

    I’ve just installed the aircraft from the Xbox marketplace and have found the aircraft to be completely unresponsive to my controller. None of the instruments work and the yoke, rudder, throttles etc. do not move at all. I can’t seem to move individual controls by selecting them, and the AFE does not seem to be working. Is anyone in the same situation?
    Aryan Akhtar

    #2
    We have seen many report on the official MSFS Discord that they cannot interact with switch as the Cockpit Interaction Legacy mode is not available on Xbox. They also tried with a mouse with the same result.
    Claude Desrosiers

    Comment


    • darshonaut
      darshonaut commented
      Editing a comment
      I don't think it's the Lock Mode instead of Legacy Mode for Cockpit Interaction.
      I use the DC-6 on PC with Lock Mode (bought the aircraft from the PMDG website a while ago) just fine. With an Xbox Controller or mouse.
      Lock Mode is what the Xbox has as the only Cockpit Interaction Option. But this works, at least on PC with my DC-6.

      Just posting this to narrow down the issue.

    #3
    Hi,
    I have very similar issues with DC-6.
    Airplane stops engines when should be started and ready for take-off, cockpit is completely dead (instruments does not react), call sign is PMDG 6 (why PMDG when in cockpit is written anything else???).
    It is shame what was released on marketplace.

    Comment


      #4
      My cockpit does not work at all. My AFE does not work at all

      And i can't access legacy controls as we on Xbox don't have that option


      what is going on ?

      Thijs den Braven
      Last edited by ThijsF100; 23Nov2021, 21:47.

      Comment


        #5
        I'm curious if these issues that the posters in this thread have with cockpit interaction, is this for both the DC-6A and the DC-6B and for all of the liveries ?
        Andreas Kleinwächter
        EDDK

        Comment


          #6
          Originally posted by darshonaut View Post
          I'm curious if these issues that the posters in this thread have with cockpit interaction, is this for both the DC-6A and the DC-6B and for all of the liveries ?
          I’ve tried both aircraft and all liveries avaibale and cannot seem to get past these issues.
          Aryan Akhtar

          Comment


            #7
            Aryan, sorry to hear that.

            I think I must advise my Xbox Pilot friends to wait with purchasing and also myself wait what is the matter (I was contemplating buying a second time for my Xbox, I use the Xbox when travelling).
            Andreas Kleinwächter
            EDDK

            Comment


              #8
              Do not buy this airplane before it is fully fixed please.
              Now I have airplanes that are completely broken.

              Comment


                #9
                I already purchased mine as i was soooo excited but now i have 2 dead aircraft in my hangar


                Thijs den Braven
                Last edited by ThijsF100; 23Nov2021, 21:47.

                Comment


                  #10
                  cmakris Can we at least get an initial update on this issue >
                  Claude Desrosiers

                  Comment


                    #11
                    I imagine PMDG are just now very politely and calmy enquiring at MS/Asobo what is going and do so with very friendly words and a big smile on their faces.
                    Or maybe, in a slightly different manner.
                    Andreas Kleinwächter
                    EDDK

                    Comment


                      #12
                      Guys, this is mainly a customer forum. Devs show up and help here too, but if you want official support you should go to support.pmdg.com. You need to register for a support account there.
                      i7-6700k, GTX 1080TI, 32GB DDR4 RAM @2666MHz, 4k
                      Marc Ehnle

                      Comment


                      • darshonaut
                        darshonaut commented
                        Editing a comment
                        I tend to write support tickets however I may quite from
                        https://support.precisionmanuals.com...from-pmdg.aspx

                        "How do I get support?
                        PMDG provides technical support to our retail and commercial customers via the PMDG Support Desk.
                        Technical Support for Retail Customers is provided via:
                        The PMDG Help Desk, which can be found at: support.precisionmanuals.com
                        Our Customer Forum located at forum.pmdg.com"

                        So it sounds a bit like "Choose your prefrerred method".

                        I would however also advice people to write support tickets as that works very well.

                      • Ephedrin
                        Ephedrin commented
                        Editing a comment
                        yes, it's a customer forum, no general avsim talk here... but still no official support. They may answer here if they got the time but a ticket ensures it and support via ticket is what we pay for.

                      #13
                      Any update or recognition of the Xbox issues would be greatly appreciated. As it stands currently almost all of the cockpit interactions are broken and not useable with a controller, mouse, and even keyboard. I hate to ask but was this even tested on a Series X/S console before release? How could these big of issues be overlooked or missed prior to console release?
                      Last edited by Spinoochi; 29Nov2021, 18:06.
                      Michael Spinuzzi

                      Comment


                        #14
                        Hello, all. We have reached out to Microsoft and are awaiting guidance from them on this matter. Your difficulties on XBox have our full attention and are a top priority; we'll provide more info as soon as we have it.
                        Regards,
                        Chris

                        Chris Powell
                        PMDG Simulations
                        http://www.pmdg.com

                        Comment


                          #15
                          Thanks Chris for the update.
                          Claude Desrosiers

                          Comment


                            #16
                            Is there some sort of manual available for this Aircraft? If so, where would that be located?
                            - Carsten Eulenbach

                            Comment


                              #17
                              Originally posted by 2Bad4You View Post
                              Is there some sort of manual available for this Aircraft? If so, where would that be located?
                              There is a entire series of videos on On Youtube. https://www.youtube.com/playlist?lis...QyUszEeGJa03iV
                              Bob Cardone

                              Comment


                                #18
                                Originally posted by bobsk8 View Post

                                There is a entire series of videos on On Youtube. https://www.youtube.com/playlist?lis...QyUszEeGJa03iV
                                I´m aware of that. Thought there might be a more indepth manual aswell which doesnt seem unusual for more complex aircraft.
                                But thanks for your reply and the link.
                                - Carsten Eulenbach

                                Comment


                                  #19
                                  Originally posted by 2Bad4You View Post

                                  I´m aware of that. Thought there might be a more indepth manual aswell which doesnt seem unusual for more complex aircraft.
                                  But thanks for your reply and the link.
                                  We provide a full POH with the aircraft in PDF form. The default location for this file on PC is:

                                  AppData\Roaming\Microsoft Flight Simulator\Packages\Community\pmdg-aircraft-dc6\Documentation\

                                  In there you'll also find an introduction and two tutorials.
                                  Regards,
                                  Chris

                                  Chris Powell
                                  PMDG Simulations
                                  http://www.pmdg.com

                                  Comment


                                    #20
                                    Originally posted by 2Bad4You View Post

                                    I´m aware of that. Thought there might be a more indepth manual aswell which doesnt seem unusual for more complex aircraft.
                                    But thanks for your reply and the link.
                                    I was just about to write "... of course there is, a massive and very detailed 300+ page Pilot Operating Handbook ", but then I realized we're talking about the Xbox version here... I guess this isn't available to Xbox users? That would indeed suck...
                                    Dirk Flachbart

                                    Comment


                                      #21
                                      Originally posted by cbpowell View Post

                                      We provide a full POH with the aircraft in PDF form. The default location for this file on PC is:

                                      AppData\Roaming\Microsoft Flight Simulator\Packages\Community\pmdg-aircraft-dc6\Documentation\

                                      In there you'll also find an introduction and two tutorials.
                                      This is an xbox thread. They are asking for Xbox user. Do you have a download link for them to download from the customer portal or am I allow to distribute the manual for them ?
                                      Claude Desrosiers

                                      Comment


                                        #22
                                        Originally posted by fogboundturtle View Post

                                        This is an xbox thread. They are asking for Xbox user. Do you have a download link for them to download from the customer portal or am I allow to distribute the manual for them ?
                                        Please visit https://pmdg.com/documentation/ to download all the relevant documentation.
                                        Regards,
                                        Chris

                                        Chris Powell
                                        PMDG Simulations
                                        http://www.pmdg.com

                                        Comment


                                          #23
                                          Thanks for the documentation and update on the Xbox version! This will at least give us something to keep us busy and there appears to be plenty to read!
                                          Last edited by Spinoochi; 29Nov2021, 18:06.
                                          Michael Spinuzzi

                                          Comment


                                            #24
                                            Mr Powell,

                                            Can you elaborate on what’s being discussed with Microsoft?

                                            Comment


                                              #25
                                              Originally posted by Henrique View Post
                                              Mr Powell,

                                              Can you elaborate on what’s being discussed with Microsoft?
                                              Hi. Please start here - Robert R. has shared what we know so far:

                                              https://forum.pmdg.com/forum/main-fo...we-are-working
                                              Regards,
                                              Chris

                                              Chris Powell
                                              PMDG Simulations
                                              http://www.pmdg.com

                                              Comment


                                                #26
                                                Originally posted by cbpowell View Post

                                                Please visit https://pmdg.com/documentation/ to download all the relevant documentation.
                                                Thanks for the link to the manual. Much appreciated
                                                - Carsten Eulenbach

                                                Comment


                                                  #27
                                                  Originally posted by cbpowell View Post

                                                  Hi. Please start here - Robert R. has shared what we know so far:

                                                  https://forum.pmdg.com/forum/main-fo...we-are-working
                                                  Thanks Chris, I hope we get this sorted out asap.

                                                  Comment


                                                    #28
                                                    Würde mich echt mal interessieren ob es einen gibt, bei dem alles funktioniert? Aber wenn es wirklich laufen sollte, wird er fliegen und nicht im Forum nach Fehlern suchen.

                                                    Comment


                                                      #29
                                                      Originally posted by ICEman511 View Post
                                                      Würde mich echt mal interessieren ob es einen gibt, bei dem alles funktioniert? Aber wenn es wirklich laufen sollte, wird er fliegen und nicht im Forum nach Fehlern suchen.
                                                      Ja, das würde mich auch mal interessieren. Und ob das wirklich "nur" 8-10% der Xbox User betrifft wage ich mal zu bezweifeln.

                                                      Yes, I would be interested in that too. And whether that really "only" affects 8-10% of Xbox users, I dare to doubt.


                                                      Christian Groth
                                                      Last edited by kedelklopper; 03Dec2021, 16:26.

                                                      Comment


                                                        #30
                                                        All a reminder. Please use english and sign your posts with real name first and last as per rules.

                                                        Thank you.
                                                        Chris Makris (Olympic260)
                                                        PMDG Technical Support
                                                        http://www.pmdg.com

                                                        Comment

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