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    Failed integrity check

    Thanks for the update!
    Unfortunately, I consistently get an integrity check failure on one file (SimObjects\Misc\PMDG_Services_Cabin_NGXu\model.Cab inTruckNGXu\PMDG_Services_Cabin_Truck_NGXu.mdl) and this aborts the update every time. I did try to delete the files under AppData\Roaming\PMDG\PMDG Operations Center\Updater\PMDG 737-800 a few times to force a new download, but it always fails at the same spot. Could it be a bad file on the server side? I don't have any anti-virus running while doing the update.
    Any ideas?
    Tail of the log:
    ...
    2019/12/25 13:23:04 [PMDG 1] File 163 of 181 downloaded, passed integrity check.
    2019/12/25 13:23:04 [PMDG 1] *** Handling file 164 of 181 ***
    2019/12/25 13:23:04 [PMDG 1] SimObjects\Airplanes\PMDG 737-900NGXu\texture.pmdg\PMDG_737NGXu_decal.dds downloading.
    2019/12/25 13:23:05 [PMDG 1] File 164 of 181 downloaded, passed integrity check.
    2019/12/25 13:23:05 [PMDG 1] *** Handling file 165 of 181 ***
    2019/12/25 13:23:05 [PMDG 1] SimObjects\Airplanes\PMDG 737-900NGXu\texture.pmdg\PMDG_737NGXu_decal_metallic.d ds downloading.
    2019/12/25 13:23:05 [PMDG 1] File 165 of 181 downloaded, passed integrity check.
    2019/12/25 13:23:05 [PMDG 1] *** Handling file 166 of 181 ***
    2019/12/25 13:23:05 [PMDG 1] SimObjects\Airplanes\PMDG 737-900NGXu\texture.pmdg\PMDG_737NGXu_engines_metallic .dds downloading.
    2019/12/25 13:23:06 [PMDG 1] File 166 of 181 downloaded, passed integrity check.
    2019/12/25 13:23:06 [PMDG 1] *** Handling file 167 of 181 ***
    2019/12/25 13:23:06 [PMDG 1] SimObjects\Airplanes\PMDG 737-900NGXu\texture.pmdg\PMDG_737NGXu_fuselage1_metall ic.dds downloading.
    2019/12/25 13:23:11 [PMDG 1] File 167 of 181 downloaded, passed integrity check.
    2019/12/25 13:23:11 [PMDG 1] *** Handling file 168 of 181 ***
    2019/12/25 13:23:11 [PMDG 1] SimObjects\Airplanes\PMDG 737-900NGXu\texture.pmdg\PMDG_737NGXu_fuselage2_metall ic.dds downloading.
    2019/12/25 13:23:12 [PMDG 1] File 168 of 181 downloaded, passed integrity check.
    2019/12/25 13:23:12 [PMDG 1] *** Handling file 169 of 181 ***
    2019/12/25 13:23:12 [PMDG 1] SimObjects\Airplanes\PMDG 737-900NGXu\texture.pmdg\PMDG_737NGXu_fuselage3_metall ic.dds downloading.
    2019/12/25 13:23:14 [PMDG 1] File 169 of 181 downloaded, passed integrity check.
    2019/12/25 13:23:14 [PMDG 1] *** Handling file 170 of 181 ***
    2019/12/25 13:23:14 [PMDG 1] SimObjects\Airplanes\PMDG 737-900NGXu\texture.pmdg\PMDG_737NGXu_tail_metallic.dd s downloading.
    2019/12/25 13:23:19 [PMDG 1] File 170 of 181 downloaded, passed integrity check.
    2019/12/25 13:23:19 [PMDG 1] *** Handling file 171 of 181 ***
    2019/12/25 13:23:19 [PMDG 1] SimObjects\Airplanes\PMDG 737-900NGXu\texture.pmdg\PMDG_NG3_VC_N_Number.dds downloading.
    2019/12/25 13:23:20 [PMDG 1] File 171 of 181 downloaded, passed integrity check.
    2019/12/25 13:23:20 [PMDG 1] *** Handling file 172 of 181 ***
    2019/12/25 13:23:20 [PMDG 1] SimObjects\Misc\PMDG_Services_Baggage_Loader_NGXu\ model.BaggageLoaderNGXu\PMDG_Services_Baggage_Load er_NGXu.MDL downloading.
    2019/12/25 13:23:20 [PMDG 1] File 172 of 181 downloaded, passed integrity check.
    2019/12/25 13:23:20 [PMDG 1] *** Handling file 173 of 181 ***
    2019/12/25 13:23:20 [PMDG 1] SimObjects\Misc\PMDG_Services_Bus_NGXu\model.Servi cesBusNGXu\PMDG_Services_Bus_NGXu.mdl downloading.
    2019/12/25 13:23:20 [PMDG 1] File 173 of 181 downloaded, passed integrity check.
    2019/12/25 13:23:20 [PMDG 1] *** Handling file 174 of 181 ***
    2019/12/25 13:23:20 [PMDG 1] SimObjects\Misc\PMDG_Services_Cabin_NGXu\model.Cab inTruckNGXu\PMDG_Services_Cabin_Truck_NGXu.mdl downloading.
    2019/12/25 13:23:20 [PMDG 2] Aborting product update, a downloaded file has failed integrity-check.


    Arnon Moscona

    #2
    Originally posted by arnonmoscona View Post
    Thanks for the update!
    Unfortunately, I consistently get an integrity check failure on one file (SimObjects\Misc\PMDG_Services_Cabin_NGXu\model.Cab inTruckNGXu\PMDG_Services_Cabin_Truck_NGXu.mdl) and this aborts the update every time. I did try to delete the files under AppData\Roaming\PMDG\PMDG Operations Center\Updater\PMDG 737-800 a few times to force a new download, but it always fails at the same spot. Could it be a bad file on the server side? I don't have any anti-virus running while doing the update.
    Any ideas?
    Tail of the log:
    ...
    2019/12/25 13:23:04 [PMDG 1] File 163 of 181 downloaded, passed integrity check.
    2019/12/25 13:23:04 [PMDG 1] *** Handling file 164 of 181 ***
    2019/12/25 13:23:04 [PMDG 1] SimObjects\Airplanes\PMDG 737-900NGXu\texture.pmdg\PMDG_737NGXu_decal.dds downloading.
    2019/12/25 13:23:05 [PMDG 1] File 164 of 181 downloaded, passed integrity check.
    2019/12/25 13:23:05 [PMDG 1] *** Handling file 165 of 181 ***
    2019/12/25 13:23:05 [PMDG 1] SimObjects\Airplanes\PMDG 737-900NGXu\texture.pmdg\PMDG_737NGXu_decal_metallic.d ds downloading.
    2019/12/25 13:23:05 [PMDG 1] File 165 of 181 downloaded, passed integrity check.
    2019/12/25 13:23:05 [PMDG 1] *** Handling file 166 of 181 ***
    2019/12/25 13:23:05 [PMDG 1] SimObjects\Airplanes\PMDG 737-900NGXu\texture.pmdg\PMDG_737NGXu_engines_metallic .dds downloading.
    2019/12/25 13:23:06 [PMDG 1] File 166 of 181 downloaded, passed integrity check.
    2019/12/25 13:23:06 [PMDG 1] *** Handling file 167 of 181 ***
    2019/12/25 13:23:06 [PMDG 1] SimObjects\Airplanes\PMDG 737-900NGXu\texture.pmdg\PMDG_737NGXu_fuselage1_metall ic.dds downloading.
    2019/12/25 13:23:11 [PMDG 1] File 167 of 181 downloaded, passed integrity check.
    2019/12/25 13:23:11 [PMDG 1] *** Handling file 168 of 181 ***
    2019/12/25 13:23:11 [PMDG 1] SimObjects\Airplanes\PMDG 737-900NGXu\texture.pmdg\PMDG_737NGXu_fuselage2_metall ic.dds downloading.
    2019/12/25 13:23:12 [PMDG 1] File 168 of 181 downloaded, passed integrity check.
    2019/12/25 13:23:12 [PMDG 1] *** Handling file 169 of 181 ***
    2019/12/25 13:23:12 [PMDG 1] SimObjects\Airplanes\PMDG 737-900NGXu\texture.pmdg\PMDG_737NGXu_fuselage3_metall ic.dds downloading.
    2019/12/25 13:23:14 [PMDG 1] File 169 of 181 downloaded, passed integrity check.
    2019/12/25 13:23:14 [PMDG 1] *** Handling file 170 of 181 ***
    2019/12/25 13:23:14 [PMDG 1] SimObjects\Airplanes\PMDG 737-900NGXu\texture.pmdg\PMDG_737NGXu_tail_metallic.dd s downloading.
    2019/12/25 13:23:19 [PMDG 1] File 170 of 181 downloaded, passed integrity check.
    2019/12/25 13:23:19 [PMDG 1] *** Handling file 171 of 181 ***
    2019/12/25 13:23:19 [PMDG 1] SimObjects\Airplanes\PMDG 737-900NGXu\texture.pmdg\PMDG_NG3_VC_N_Number.dds downloading.
    2019/12/25 13:23:20 [PMDG 1] File 171 of 181 downloaded, passed integrity check.
    2019/12/25 13:23:20 [PMDG 1] *** Handling file 172 of 181 ***
    2019/12/25 13:23:20 [PMDG 1] SimObjects\Misc\PMDG_Services_Baggage_Loader_NGXu\ model.BaggageLoaderNGXu\PMDG_Services_Baggage_Load er_NGXu.MDL downloading.
    2019/12/25 13:23:20 [PMDG 1] File 172 of 181 downloaded, passed integrity check.
    2019/12/25 13:23:20 [PMDG 1] *** Handling file 173 of 181 ***
    2019/12/25 13:23:20 [PMDG 1] SimObjects\Misc\PMDG_Services_Bus_NGXu\model.Servi cesBusNGXu\PMDG_Services_Bus_NGXu.mdl downloading.
    2019/12/25 13:23:20 [PMDG 1] File 173 of 181 downloaded, passed integrity check.
    2019/12/25 13:23:20 [PMDG 1] *** Handling file 174 of 181 ***
    2019/12/25 13:23:20 [PMDG 1] SimObjects\Misc\PMDG_Services_Cabin_NGXu\model.Cab inTruckNGXu\PMDG_Services_Cabin_Truck_NGXu.mdl downloading.
    2019/12/25 13:23:20 [PMDG 2] Aborting product update, a downloaded file has failed integrity-check.

    Welcome to the forums, Please add a signature to your profile in order to ensure that your posts are signed, real name first and last.. You were advised/agreed to this requirement when initially establishing an account. Thank you!

    https://forum.pmdg.com/forum/main-fo...pdated-25feb19

    If it was a bad file in the server ot would affect all users. Can you please open a support ticket fro support.precisionmanuals.com and attach the full application log to the ticket please?
    Chris Makris (Olympic260)
    PMDG Technical Support
    http://www.pmdg.com

    Comment


      #3
      OK. Submitted ticket and added signature. But if you know it's a bad file, what's the ETA for a fix?
      Thanks.
      Arnon Moscona

      Comment


        #4
        Chris indicated its not a bad file
        Wayne Such

        Comment


          #5
          Same thing happened to a friend of mine last night, same message. He was able to run the update fine the first time but he was missing his gear and black displays. This was before he knew about deleting the situation files. When he uninstalled and deleted all folders, did a fresh install, he got the above mentioned error when running the update. He will be back Sunday. I'll let him know to open a ticket seeing he doesn't post in the forums much. This way you know other users are having the same issue.
          Dan Moore

          Comment


            #6
            Same thing with me also but with file #143. Already submitted a ticket, waiting for developers. It will be fixed for sure.

            Daniel Lai Lam
            Daniel Lai Lam - FSPP

            Comment

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