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CTD after click to open Airport Map in EFB

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    CTD after click to open Airport Map in EFB

    Hi Captains,

    I sporadically get a CTD when clicking to open the Airport Map in the NGXu's EFB. Has anyone else experienced this? Here is the error info:

    Prepar3D exe

    Stopped working

    ‎5/‎21/‎2021 4:22 PM

    Report sent

    Faulting Application Path: C:\Program Files\Lockheed Martin\Prepar3D v5\Prepar3D.exe

    Problem signature
    Problem Event Name: APPCRASH
    Application Name: Prepar3D.exe
    Application Version:
    Application Timestamp: 5fb44f72
    Fault Module Name: mso20win32client.dll
    Fault Module Version:
    Fault Module Timestamp: 6093ad5f
    Exception Code: c0000005
    Exception Offset: 0000000000018c89
    OS Version: 10.0.19042.
    Locale ID: 1033
    Additional Information 1: 390b
    Additional Information 2: 390b2c0e7e8271e202b5febec30dd55d
    Additional Information 3: 5c4f
    Additional Information 4: 5c4fce758116efe5164fbeeade15c936

    Extra information about the problem
    Bucket ID: 99e1c4b9e1b90d07b084f84ddb56c55d (1190349214808720733)


    Luis Linares

    g2d.dll has been the fault module on the other CTDs after I try to open the airport map
    Luis Linares


      Yep. Happened once here. I use it on every single flight and it’s very rare that CTD, maybe 1 every 100 flights or more so I did not care. Not an scenery issue because I did the same flight later and worked fine.
      Joan Alonso


        The faulting module "mso20win32client.dll" caught my eye. I've seen crash reports in this forum several times with this module implicated.

        This module is a part of your Office365 I believe (I do not use that product so I can only go by what I read). A google of this module turns up thousands of links but maybe you can find an earlier post in this forum with a potential solution.

        The obvious is to make sure your Office is up to date.
        Dan Downs KCRP
        i7-10700K 32GB 3600MHz 2080Ti


          Yes, avsim and other developer forums are full of it.

          solution down the page
          Last edited by Ephedrin; 21May2021, 17:59.
          i7-6700k, GTX 1080TI, 32GB DDR4 RAM @2666MHz, 4k
          Marc Ehnle


            Originally posted by Ephedrin View Post
            Yes, avsim and other developer forums are full of it.


            solution down the page
            Thanks for the info!
            Luis Linares