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Unable to connect

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    Unable to connect

    When I want to register my license code it says unable connect to server, but internet works?

    #2
    Does the server need a reboot again, according to some Avsim posts?

    Comment


      #3
      Any update on this...just spent another $99 with PMDG for a product I'm not able to use because:
      ERROR: Unable to activate communications...etc.

      Steven Miller
      Steven Miller

      Comment


        #4
        You will probably want to submit a support ticket. This is a user-to-user forum, so if the server does need to be rebooted, the odds of someone who can actually do that seeing your post are slim.
        Tim Lincoln
        My YouTube Channel

        Comment


          #5
          Submitted a ticket after my second try to activate. Haven't heard anything yet.

          Steven Miller
          Steven Miller

          Comment


            #6
            Same here !

            Edit: I filed a support ticket as well.
            Last edited by Mission.Control; 08Nov2019, 05:25.
            Dan Alvarez
            KJFK

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              #7
              Any answer from PMDG? It would be wise to read a forum after product release?

              Comment


                #8
                If you would like a guaranteed response that is tracked, then you should submit a support ticket. These forums are not an official support method for PMDG.

                Also, please remember to include your full name in your posts, or in your signature, since you agreed to do this when you signed up on this forum.
                Tim Lincoln
                My YouTube Channel

                Comment


                  #9
                  I already submitted a ticket

                  Robert Koolst.

                  Comment


                    #10
                    They should respond to your ticket soon. If this is a widespread issue, then they may have numerous reports of this already (in which case it could potentially be fixed before they have a chance to respond to your ticket).
                    Tim Lincoln
                    My YouTube Channel

                    Comment


                      #11
                      Originally posted by Roberto0203 View Post
                      Any answer from PMDG? It would be wise to read a forum after product release?
                      We pay very close attention to the forum during a release, but it's also 0100 in DC.

                      Moreover, for things like license keys, that really shouldn't be discussed in an area where other people could see those keys, so support is best.



                      ...and our friends on AVSIM who are claiming that we need to reset a server should stick to...well...clearly not running servers. Note the activation error: unable to activate communications, and not "unable to receive communications." The service that is set up on your computer to reach out to us is being prevented from doing so. Support will have the steps for you relatively soon.
                      Kyle Rodgers
                      PMDG Simulations

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                        #12
                        Somebody else already got this solved?

                        Comment


                          #13
                          Originally posted by Roberto0203 View Post
                          Somebody else already got this solved?
                          If you need assistance support.precisionmanuals.com please.

                          Also real names as per rules.
                          Chris Makris (Olympic260)
                          PMDG Technical Support
                          http://www.pmdg.com

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