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Problem w/PMDG738 after SU10 Update

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    Problem w/PMDG738 after SU10 Update

    Have looked around to see if others have the same issue but haven't found any related topics.

    I loaded to PMDG 738 after updating to SU10. The aircraft will load but once I get into the flight deck, I'm unable to see and of the gauges (PFD, MFD, etc.) nor can I manipulate any of the switches, knobs, etc.

    I did uninstall all PMDG 738 related items using the PMDG install app and reloaded after a computer reboot.

    BTW: PMDG 737 loads and runs fine.



    Thanks for any assistance.

    Ken Fortin

    #2
    Check your knobs for the brightness levels, for some reason, well it was not the PMDG but when I flew on the Fenix, I had no displays on the aircraft after powering it up with external power only to realize that the brightness knobs where all the way down. Perhaps maybe that could have happened?
    Sergio Gutierrez

    Comment


      #3
      It's small but after SU10 whenever my "cursor" (the white dot ​at the middle of screen designed for xbox controller) points at a screen the screen (or in the case of the CDU, the center-upper screen) shows a white square.
      ​​It's not game breaking but pretty immersion-breaking.

      Edit: one more thing: the auto throttle reacts poorly to the new gust system. It literally only fails at our cruise speed: .78 mach. Every other speed is good (I got this result at FL350)
      if you do 0.78 mach it actually holds you at 0.80 mach, while any other setting(.77, .76) works more or less fine.
      Attached Files
      Last edited by boris.glevrk`; 22Sep2022, 02:41.
      Ching Charng

      Comment


        #4
        Originally posted by boris.glevrk` View Post
        It's small but after SU10 whenever my "cursor" (the white dot ​at the middle of screen designed for xbox controller) points at a screen the screen (or in the case of the CDU, the center-upper screen) shows a white square.
        ​​It's not game breaking but pretty immersion-breaking.

        Edit: one more thing: the auto throttle reacts poorly to the new gust system. It literally only fails at our cruise speed: .78 mach. Every other speed is good (I got this result at FL350)
        if you do 0.78 mach it actually holds you at 0.80 mach, while any other setting(.77, .76) works more or less fine.
        I have the same white boarder in the PMDG and in the Fenix. You’re right that it doesn’t break the game but it’s annoying.
        Branden Elliott

        Comment


          #5
          Originally posted by boris.glevrk` View Post
          It's small but after SU10 whenever my "cursor" (the white dot ​at the middle of screen designed for xbox controller) points at a screen the screen (or in the case of the CDU, the center-upper screen) shows a white square.
          ​​It's not game breaking but pretty immersion-breaking.

          Edit: one more thing: the auto throttle reacts poorly to the new gust system. It literally only fails at our cruise speed: .78 mach. Every other speed is good (I got this result at FL350)
          if you do 0.78 mach it actually holds you at 0.80 mach, while any other setting(.77, .76) works more or less fine.
          What Video card are you using?

          For the A/T please open a ticket at support.pmdg.com portal to be documented and property checked
          Chris Makris (Olympic260)
          PMDG Technical Support
          http://www.pmdg.com

          Comment


            #6
            Originally posted by cmakris View Post

            What Video card are you using?

            For the A/T please open a ticket at support.pmdg.com portal to be documented and property checked
            GTX1660

            Support.pmdg.com seems to need *yet another* account? I can't seem to get it to work.

            While I wait for confirmation that I need a third PMDG account, allow me to elaborate the problem:
            When you are under gusts, the A/T on PMDG 738 sometimes fail to work at certain speeds.
            For example, your cruise speed is .780 at 91% N1.
            So you set A/T to keep speed at .78 mach.
            You would see your plane going at .805 mach while the A/T keeps your throttle at 96% N1.
            A worse case scenario is when you hit gust during a descent.
            I just have A/T giving me 80% N1 while I'm rapidly descending. My set speed is 230 knots and I'm almost overspeeding near 250 knots (flap 5). And yet the A/T is giving me 80% N1.

            So it's not a sim problem. The A/T is not adjusting its output correctly according to your deviation from target speed.
            Last edited by boris.glevrk`; 22Sep2022, 10:55.
            Ching Charng

            Comment


              #7
              Originally posted by boris.glevrk` View Post

              GTX1660

              Support.pmdg.com seems to need *yet another* account? I can't seem to get it to work.

              While I wait for confirmation that I need a third PMDG account, allow me to elaborate the problem:
              When you are under gusts, the A/T on PMDG 738 sometimes fail to work at certain speeds.
              For example, your cruise speed is .780 at 91% N1.
              So you set A/T to keep speed at .78 mach.
              You would see your plane going at .805 mach while the A/T keeps your throttle at 96% N1.
              A worse case scenario is when you hit gust during a descent.
              I just have A/T giving me 80% N1 while I'm rapidly descending. My set speed is 230 knots and I'm almost overspeeding near 250 knots (flap 5). And yet the A/T is giving me 80% N1.

              So it's not a sim problem. The A/T is not adjusting its output correctly according to your deviation from target speed.
              Yes support is different account from store and/or forum
              Chris Makris (Olympic260)
              PMDG Technical Support
              http://www.pmdg.com

              Comment


                #8
                Originally posted by boris.glevrk` View Post
                It's small but after SU10 whenever my "cursor" (the white dot ​at the middle of screen designed for xbox controller) points at a screen the screen (or in the case of the CDU, the center-upper screen) shows a white square.
                Same phenomenon here after SU 10 update. Have issued a ticket to support.

                Andreas Marienberg
                Andreas Marienberg

                Comment


                  #9
                  it seems that not just A/T, the entire A/P is affected by gusts.
                  It seems that when the speed is constantly and rapidly changing, the A/P fails to update its decision (nose up/down, throttle more/less etc)
                  I just had a climb in gust and A/P refuses to nose down when I commanded to speed up.

                  Perhaps the gusts are causing A/P's new command to be constantly interrupted, hence failing to react to changing situations.
                  Ching Charng

                  Comment


                    #10
                    Originally posted by boris.glevrk` View Post
                    It's small but after SU10 whenever my "cursor" (the white dot ​at the middle of screen designed for xbox controller) points at a screen the screen (or in the case of the CDU, the center-upper screen) shows a white square.
                    ​​It's not game breaking but pretty immersion-breaking.

                    Edit: one more thing: the auto throttle reacts poorly to the new gust system. It literally only fails at our cruise speed: .78 mach. Every other speed is good (I got this result at FL350)
                    if you do 0.78 mach it actually holds you at 0.80 mach, while any other setting(.77, .76) works more or less fine.
                    Please don't hijack a thread Ching, I am sure you mean nothing by it but it is still a big no no.
                    The OP's (Ken Fortin) post was totally buried after you did it, and then left unanswered with no support from the forum.​
                    Steve Mel

                    Comment


                    • boris.glevrk`
                      boris.glevrk` commented
                      Editing a comment
                      Well I thought the topic is "problem after SU10" so I thought it was okay to just concentrate all SU10-related issues here... Should I make my own thread then?

                    • Steve M
                      Steve M commented
                      Editing a comment
                      Yes, always a good idea to make your own if a different issue.
                      I think if you do a search your problem was noted and fixed in another thread.
                      As I recall they reloaded the 737 and it fixed it I believe.

                    #11
                    Originally posted by [email protected] View Post
                    Have looked around to see if others have the same issue but haven't found any related topics.

                    I loaded to PMDG 738 after updating to SU10. The aircraft will load but once I get into the flight deck, I'm unable to see and of the gauges (PFD, MFD, etc.) nor can I manipulate any of the switches, knobs, etc.

                    I did uninstall all PMDG 738 related items using the PMDG install app and reloaded after a computer reboot.

                    BTW: PMDG 737 loads and runs fine.



                    Thanks for any assistance.

                    Ken Fortin
                    Hi Ken,
                    I would suggest you repost your question in a new thread if it is still a problem, as it was lost in this thread.
                    In the meantime, my guess would be either a corruption of the installation files or an authorization issue, especially if you also had the yokes on the flight deck turned all the way to the left or right when first loading it.
                    If still an issue might be quicker to open a ticket with PMDG.
                    All the best.
                    Steve Mel

                    Comment


                      #12
                      Originally posted by sergio8234 View Post
                      Check your knobs for the brightness levels, for some reason, well it was not the PMDG but when I flew on the Fenix, I had no displays on the aircraft after powering it up with external power only to realize that the brightness knobs where all the way down. Perhaps maybe that could have happened?
                      It’s not SU10 related.

                      it’s a Fenix change with last update
                      Hadi Kamar

                      Comment


                      • Steve M
                        Steve M commented
                        Editing a comment
                        This is not a Fenix forum...

                      #13
                      What is certain is that SU10 has brought a big change in brightness that makes all cockpits look almost like night. And the displays are also concerned, LEDs, fire test... .
                      It is for this reason that everyone tries somehow to mount the bright knobs.
                      I highly doubt that this is intentional from Asobo, I think more of a SU10 bug.
                      The SU10 correction patch will tell us.​
                      Cédrice Rive 747, MD11, 737, 777

                      Comment


                        #14
                        Thanks Steve Mel. I have initiated a ticket to help resolve.

                        Ken Fortin

                        Comment


                        • Steve M
                          Steve M commented
                          Editing a comment
                          Hope it is sorted soon for you.
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