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Constant crash to desktop issue

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    #31
    Edit = after the last update i was able to complete 2 different 5 hour flights which i got error before

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      #32
      Originally posted by safa inaltekin View Post
      Edit = after the last update i was able to complete 2 different 5 hour flights which i got error before
      Interesting, I haven’t tried since the latest update but will have to soon.
      Rob Parks

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        #33
        Tried since the last update but to no avail.
        Rob Parks

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          #34
          after last update 4 CTD on 5 flight
          something goes wrong


          Del Rosso Sergio
          Last edited by Blinn; 01Aug2022, 02:52.

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            #35
            I have well and truly exhausted all my options now, Re-installed MSFS from fresh along with the PMDG and it still crashes to desktop after around 15 minutes. The only aircraft it happens with is still the PMDG. I have tried it exactly the same with the Fenix A320 and it worked perfectly, Back to the PMDG and instant crash. I guess no more PMDG for me, unfortunately, It's a shame as I was looking forward to picking up the -600 and -800. I will have to pass on those now.
            Rob Parks

            Comment


              #36
              after hours of hours of attemp, i think that i have solve my CTD.
              i buy a good new memory RAM g skill @3600mhz and now all the game its STABLE.

              i also notice that my previsius ram (corsair 32gb @3600) was not very stable when overclocking my CPU.

              Del Rosso Sergio

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                #37
                I want to conclude; that I have tried everything to fix this issue that I can possibly try, Nothing has worked, and I cannot fly the aircraft. It's a real shame and I would have hoped other than the few messages that were sent, there would have been more support from PMDG. I didn't want to believe the customer support was bad when I had been warned but my experience hasn't been fantastic compared to other developers and simply found it lazy.
                Rob Parks

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                  #38
                  If you guys want a stable sim, DON'T OVERCLOCK anything. The 737 will stress test your system, and you will get CTD. I haven't overclocked my system CPU, RAM or GPU and I've never had one CTD with the 737. Overclocking and MSFS is a recipe for CTD. Known issue since day one.

                  Rob, if you want proper support you owe it to yourself to submit a ticket to the PMDG Support portal where you will get one on one support until its resolved.
                  https://support.precisionmanuals.com/Main/
                  Last edited by Dr_Eddie; 14Aug2022, 18:58.
                  Eddie Zetlein, Surrey.

                  Comment


                    #39
                    Originally posted by Dr_Eddie View Post
                    If you guys want a stable sim, DON'T OVERCLOCK anything. The 737 will stress test your system, and you will get CTD. I haven't overclocked my system CPU, RAM or GPU and I've never had one CTD with the 737. Overclocking and MSFS is a recipe for CTD. Known issue since day one.

                    Rob, if you want proper support you owe it to yourself to submit a ticket to the PMDG Support portal where you will get one on one support until its resolved.
                    https://support.precisionmanuals.com/Main/
                    I'm not sure where you read in my post that I had overclocked anything, I haven't.
                    Rob Parks

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                      #40
                      Originally posted by robbietp111 View Post

                      I'm not sure where you read in my post that I had overclocked anything, I haven't.
                      Rob,

                      does MSFS show you any errors?

                      Would you mind to share your system specs?

                      Did you try it with only the 737 in the community folder?


                      Usually PMDG ticket support is top notch if followed word by word. The problem is that it's unlikely that your problems come only from the 737, I do get that you don't have any issues with other addons. But the plane works fine for the huge majority of other people so if it crashes on your side the probability is high that there is either an issue on your system or that there is an incompatibility with another addon. Or could it be that it always happens in the same situation? At the same airport? Maybe you do something "incorrectly" so there might be a bug that hasn't been found when procedures where followed? All those details are important when you search for a reason for CTDs.
                      Ryzen 9 5900X, RX 6900XT, 32GB DDR4 RAM @3600MHz, 4k
                      Marc Eland
                      GFO Beta

                      Comment


                        #41
                        Rob, I am not sure if my input would help but I also had really annoying issues with the 737 when it first came out.
                        It would stall on final had erroneous weights etc. Went on with PMDG support and they didn't find anything wrong with it. In the end there was no clear solution from PMDG so I went ahead and cleared my MSFS 2020 online profile (caution it will delete logbook, controller settings, everything) but it will setup a new fresh MSFS profile that might fix the issue. This fixed it for me and never had any other issues. I also had other aircrafts that didn't have problems but for some reason the PMDG had something with my online profile that it didn't like.
                        This is a last resort but given the fact that all else is not working it might be worth a shot.
                        Good luck!
                        Teo
                        Teofilo Homsany

                        Comment


                          #42
                          I have frequent CTD issues as well. Some of them happen when I'm away from the PC (left the plane on autopilot). When I return, discover that MSFS is no longer running, although there's no dialog box about the CTD issue.
                          Others sometimes happen on switching views on the cockpit or on external view, when the image gets blurred immediately before the CTD.
                          Some others happen when the CPU fan is rotating fast (or would it be the GPU fan?) and really making lots of noise.
                          I have a reasonable system, in terms of technical specs, and for me it is hard to believe that MSFS has a CTD because either the CPU or the GPU is overheating.

                          (GPU - Nvidia GEForce GTX 1660 TI)
                          (CPU - Intel Core I7-8700 @ 3.2 GHz Cores - 6, Logical Processors - 12)

                          Best regards,
                          Miguel Conceicao

                          (LPPT)

                          Comment


                            #43
                            After last update I experience crashes as well. More flight I lost because of crashes then finished on the runway. It only concerns the 737. The Fenix, Piper fly without issues. Before that update the 737-700 was solid as a rock (almost). For the record, I don't overclock anything in my system.
                            Marek Sliwinski

                            Comment


                              #44
                              I don't know if my experience the last few day is to any help here! Microsoft made an automatic update for my Nvidia GPU and soundcard 2 days ago, and I noticed it, because the sounds was coming from my display instead of from my speakers. The sound update was a Realtek sounddriver. In 2 days i got CTD just like you describe it, mostly at the start of a flight at take of and ones just after landing and it was with PMDG b737-700 and Fenix A320. I then clean out my driver with Display Driver Uninstaller DDU, following the instructions and installed the latest Nvidia driver for my Geforce RTX 2060 Super graphiccard also with a Nvidia soundcard driver in the download.
                              The problem is solved for me now,I have had a coupled of flights with no CTD's :-)

                              Keld Mogensen, SAS 264

                              Comment


                                #45
                                I too, have experienced several CTD with the B 737-700 in the past 3 days. The CTD were so bad I decided to reinstall the plane. I was able to get the plane to fly after a fresh install. The next morning, the CTD began again. I do own the B737-600 and experience no CTD with it. But when I switch back to the -700 version, CTD again. My system is the 12 Gen i9, 128 GB Ram, and nVidia RTX3090. I don't use any add-ons.
                                James

                                Comment


                                  #46
                                  I have been plagued with CTDs since Friday, I initially (like others) thought it was GSX. After testing, reading other forums threads etc, I now believe it's an issue with the sim itself, more specifically the online services, causing the CTDs
                                  Joe Colehouse

                                  Comment


                                    #47
                                    By contrast, I have run the sim extensively since the weekend, with online services enabled using both live weather and real-time online traffic, and running GSX to boot, all in the 737-700 and a bit in the -600, and haven’t had a problem. Per some rough analysis by the MSFS Forum Community mods, it seems that most of the people having problems are PC users (problem does not affect XBox), on both MS Store and Steam, and those on both SU9 and SU10 Beta, but generally limited to European servers. I’m usually on the US East server, which may explain my lack of issues.
                                    Herb Schaltegger - Father, husband, lawyer, engineer & getting too old for this $#!t. Do Not Taunt Happy Fun Ball!TM.

                                    Comment


                                      #48
                                      Yea, it looks like the problem lies in the other place then 737 itself. Now, crashes affect others planes from my fleet. Reading different sources it seems the issue occurs on MS/Asobo servers. According to DrVenkman I changed my European server to East USA. Maybe it will be a cure.
                                      Marek Sliwinski

                                      Comment


                                        #49
                                        Originally posted by Ethreven View Post
                                        Yea, it looks like the problem lies in the other place then 737 itself. Now, crashes affect others planes from my fleet. Reading different sources it seems the issue occurs on MS/Asobo servers. According to DrVenkman I changed my European server to East USA. Maybe it will be a cure.
                                        There’s a thread right now on the MSFS Forums with over 900 replies since August 19 so it’s definitely a widespread data services issue for sure. That issue may be triggered by who knows how many other factors, but I haven’t yet had a problem. Hope it stays that way!

                                        Anyway, if you have never switched servers before, you might have a bit more lag loading in scenery or weather. But if it alleviates stability problems, it still better than just turning all the online stuff completely off.
                                        Herb Schaltegger - Father, husband, lawyer, engineer & getting too old for this $#!t. Do Not Taunt Happy Fun Ball!TM.

                                        Comment


                                          #50
                                          For everyone having the constant crashes to desktop, look up how to delete your cloud saves from MSFS. For whatever reason, that specific feature from MSFS creates conflict within PMDG…nosewheel steering issues, I had issues with anemic climb rate between different weather settings, and programs, and an untold number of issues.

                                          Warning-deleting the cloud save is like wiping the FSX.cfg of old, you will have to start from scratch with your options, configuration, control bindings and you will lose all record of your flights and achievements within MSFS. However, this has eliminated both issues I have seen that continually plague what is happening inside the sim.

                                          Recommend you try this and report back. It’s an odd bug, and one that I have troubleshot since May ish with the -700 pax version. Performing that task eliminated any frustrations and consternations that have been caused lately.

                                          PMDG IS aware of this issue, and I worked with Paul to run through a lot of these options. This cloud save feature was sent to the dev team, and they know about it. Try this and see what happens.
                                          CA JP Walden
                                          ATPMEL, IRA HA420, E170/190PIC, CE525 SIC
                                          CFI/MEI/II
                                          https://twitch.tv/mcrntachi

                                          Comment


                                            #51
                                            I was having this issue as well. Deleting and re-enabling my local rolling cache file has seem to cure the issue. May not work for all but easy thing to do to check.
                                            George Morris

                                            Comment


                                            • ProPilot85140
                                              ProPilot85140 commented
                                              Editing a comment
                                              Cache/cloud save I think are one in the same correct? Or are they two different things?

                                            • Steve M
                                              Steve M commented
                                              Editing a comment
                                              'Cache/cloud save I think are one in the same correct? Or are they two different things?'

                                              As far as I know they are separate (unless there is some sharing going on).
                                              Cache refers to the local cache (data) stored on your PC, Cloud refers to external data stored in the 'cloud' (a term I hate!), meaning stored on a server over the internet.
                                              So in this case George saying 'I was having this issue as well. Deleting and re-enabling my local rolling cache file', simply means he flushed/deleted/cleared (take your pick of terminology) the local cache (data) on his PC, and then basically restarted it again so the Sim will start filling it with fresh data.
                                              As he said it appears to have fixed his problem, it suggests that the local data (in the rolling cache on his PC) had a corruption in it.

                                            #52
                                            Originally posted by robbietp111 View Post
                                            Anyway, Regardless of however or whoever have been offended from my previous posts. I've traced the issue to a realtek audio driver thats apparently causing the PMDG to crash. I have removed the driver and changed it for a windows alternate and its still crashing the same so I believe its something else masking itself as realtek issues.
                                            Try stopping the Windows Audi Service. I have to do this or MSFS will not load. Once I'm spawned in and hit the FLY banner, I can restart the audio service. I believe this is a conflict with WWISE because there are also other games that use WWISE that I have to do this with.
                                            Mike Murphy
                                            Commercial, Instrument, Rotorcraft-Helicopter

                                            Comment


                                              #53
                                              There is a new Windows Update for the Defender.
                                              After installing the update, all in our Discord server have no CTD anymore.
                                              Security Intelligence-Update für Microsoft Defender Antivirus - KB2267602 (Version 1.373.858.0)
                                              Roland Arndt

                                              Comment


                                                #54
                                                Originally posted by [email protected] View Post
                                                There is a new Windows Update for the Defender.
                                                After installing the update, all in our Discord server have no CTD anymore.
                                                Security Intelligence-Update für Microsoft Defender Antivirus - KB2267602 (Version 1.373.858.0)
                                                "Update for Microsoft Defender antimalware platform (KB4052623)" This is the more impoortant Update from those 2.

                                                Comment


                                                  #55
                                                  For those interested, MS/Asobo posted a "Possible Fix" for the NTDLL.dll CTD on the MSFS Forums.

                                                  Constant CTD every flight now (ntdll.dll) - Bug Reports / CTDs - Microsoft Flight Simulator Forums
                                                  Doug Miannay (KATL)
                                                  i7-8700K (OC 5.0GHz - HT Off) | ASUS Maximus X Hero Z370 | Corsair Hydro H150i Pro Cooler | ASUS STRIX-RTX2080TI-11G | 32GB G.Skill DDR4 TridentZ RGB 4000Hz | Samsung 960 Pro 512GB M.2 (OS/Apps) | Samsung 960 Pro 1TB M.2 (Sim/Games) | Corsair H1000i PSU | Fractal Design Define R6 Blackout Case | Win11 Pro x64 (v22H2)

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                                                    #56
                                                    Same issue here...

                                                    My community folder: image.png
                                                    - Francesco P. Macchiarella

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