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Operation Center Stops Working When I Update the 747-8

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    Operation Center Stops Working When I Update the 747-8

    I've just updated the 747-8 to the latest version - v3.00.9329. At the end of the installation, the installer launched the Operation Center and I had 1 notification. It said there is an update for the 747-8. Every time I click the OK button to update it, the 747-8 update.exe crashes, or stops working and never gets updated. What's the problem here? Is this file corrupted or something? It has never done this before.

    Ken.
    Last edited by kmanning; 07Nov2019, 05:05.

    #2
    Originally posted by kmanning View Post
    I've just updated the 747-8 to the latest version - v3.00.9329. At the end of the installation, the installer launched the Operation Center and I had 1 notification. It said there is an update for the 747-8. Every time I click the OK button to update it, the 747-8 update.exe crashes, or stops working and never gets updated. What's the problem here? Is this file corrupted or something? It has never done this before.

    Ken.
    Welcome to the pmdg forum we use our first and last name signatures when posting as per forum rules.
    Disable all your AV and try and run the oc as a admin and see if it will update.
    If it doesn’t help contact support at pmdg.com
    Last edited by Ausflight; 07Nov2019, 05:30.
    Danny Z.Cebis

    Comment


      #3
      Anti Viruses and not running as administrator do not normally cause these kinds of fault crashes. I've tried it but as I expected, it made no difference. This was a fault crash, and is usually cause by a corrupted file. I guess I'll have to contact PMDG, which takes too long and have to go through all of the trouble. I think this version has been out a few months and it seems to me there would be reports on this.

      Ken Manning
      Last edited by kmanning; 07Nov2019, 06:09.

      Comment


        #4
        There is some maintenance taking place so this why you see this behavior
        Chris Makris (Olympic260)
        PMDG Technical Support
        http://www.pmdg.com

        Comment


          #5
          Originally posted by kmanning View Post
          I've just updated the 747-8 to the latest version - v3.00.9329. ......

          Ken.
          The latest version is v3.00.9431! How do you update it .9329? Or am I wrong; you have .9329 and you don't update your product latest version which is .9431

          Serhan Onur

          Comment


            #6
            Originally posted by Serhan View Post

            The latest version is v3.00.9431! How do you update it .9329? Or am I wrong; you have .9329 and you don't update your product latest version which is .9431

            Serhan Onur
            I downloaded the full version from the account, which is version 3.00.9329. After running the installer, it automatically launches the Operation Center and tells you that there's an update on the 747-8. When I click the OK button to update it, it crashes and stops running. The details say that PMDG_747-8_P3D.exe, is the source of the crash. This would be updated to version 3.00.9431 if it were updated. This update is not a full upgrade, it's only a minor update, and does not require you to go to your account to download it, which I've already done.

            Ken Manning

            Comment


              #7
              We are still investigating this. You can use the plane without issues
              Chris Makris (Olympic260)
              PMDG Technical Support
              http://www.pmdg.com

              Comment


                #8
                Let us know when it works again. Thx.

                Comment


                  #9
                  Untitled.jpg

                  Above is a screenshot of what happens when I update the 747-8 from version 3.00.9329 to 3.00.9431 using the Operation Center:



                  Originally posted by cmakris View Post
                  We are still investigating this. You can use the plane without issues
                  I can still use the previous version but I'm not able to update to the latest version until this problem is fixed. When will it be fixed?


                  Ken Manning
                  Attached Files

                  Comment


                    #10
                    Well, it's working now, but we were never told if the problem was fixed or should work now. The last information we received posted on this was "we're still working on it." It doesn't crash anymore but it's not updating it, and I've tried it several times.

                    Ken Manning
                    Last edited by kmanning; 08Nov2019, 12:56.

                    Comment


                      #11
                      2019/11/08 15:19:51 [PMDG 1] ===== PMDG updater commencing
                      2019/11/08 15:19:51 [PMDG 1] Setting up for 744 / P3D
                      2019/11/08 15:19:51 [PMDG 1] PMDG Updater: Version A18 - Build timestamp Jul 1 2017, 15:58:41
                      2019/11/08 15:19:51 [PMDG 1] Finding installed PMDG product version
                      2019/11/08 15:19:51 [PMDG 1] Installed PMDG product version: 3009195
                      2019/11/08 15:19:51 [PMDG 1] Fetching available product information for P3D...
                      2019/11/08 15:19:51 [PMDG 1] Retrieved data about PMDG product 22: PMDG 747-400 QOTSII for P3Dv3
                      2019/11/08 15:19:52 [PMDG 1] Retrieved data about PMDG product 27: PMDG 747-400 QOTSII for P3Dv4
                      2019/11/08 15:19:52 [PMDG 1] >>> Product: PMDG 747-400 QOTSII for P3Dv3
                      2019/11/08 15:19:52 [PMDG 1] Finding install-directory this product's simulator...
                      2019/11/08 15:19:52 [PMDG 1] If a registry key error appears, disregard - it simply means you do not have that simulator installed.
                      2019/11/08 15:19:52 [PMDG 2] Registry key was located but could not be read!
                      2019/11/08 15:19:52 [PMDG 1] I found no sim install corresponding to product ID 22; skipping.
                      2019/11/08 15:19:52 [PMDG 1] >>> Product: PMDG 747-400 QOTSII for P3Dv4
                      2019/11/08 15:19:52 [PMDG 1] Finding install-directory this product's simulator...
                      2019/11/08 15:19:52 [PMDG 1] If a registry key error appears, disregard - it simply means you do not have that simulator installed.
                      2019/11/08 15:19:52 [PMDG 1] Sim install directory in registry is P:\P3D\
                      2019/11/08 15:19:52 [PMDG 1] PMDG 747-400 QOTSII path should be P:\P3D\\PMDG\PMDG 747 QOTS II\
                      2019/11/08 15:19:52 [PMDG 1] 3009195 is the current version. No need to update.
                      2019/11/08 15:19:52 [PMDG 1] Installed products that failed to update: 0
                      2019/11/08 15:19:52 [PMDG 1] Installed products successfully updated: 0
                      2019/11/08 15:19:52 [PMDG 1] Done.
                      3009195 is the current version??? No...

                      Best regards,
                      Christian
                      Last edited by RogerWilco; 08Nov2019, 15:34.

                      Comment


                        #12
                        I have exact the same with both 747-400 and 747-8. Each time I restart OC, the notification appears again.
                        Just sent a ticket with my order details.
                        Kind Regards
                        Patrick

                        Comment


                          #13
                          Can you tell us when there is a solution? Thanks.

                          BR
                          Christian

                          Comment


                            #14
                            Originally posted by RogerWilco View Post

                            3009195 is the current version??? No...

                            Best regards,
                            Christian
                            Mine says 3.00.9329.

                            Ken Manning

                            Comment


                              #15
                              This is absolutely ridiculous, why cant they fix it or why cant we download a full installee with the most current version!?

                              BR
                              Christian
                              Last edited by RogerWilco; 09Nov2019, 04:19.

                              Comment


                                #16
                                They counting the NGXu Money....
                                Thomas Hempel

                                Comment


                                  #17
                                  Originally posted by RogerWilco View Post
                                  This is absolutely ridiculous, why cant they fix it or why cant we download a full installee with the most current version!?
                                  Sign your posts, please.

                                  As noted, we are investigating what is causing this. All the same, the aircraft is flyable. It's not like these updates are holding up people flying using any single product here.
                                  Kyle Rodgers
                                  PMDG Simulations

                                  Comment

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