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Windows update broke the PMDG 747?

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    Windows update broke the PMDG 747?

    Hi there,

    So I just wanted to ask you guy's if you've experienced any crashes with the 747-400 and 747-8 after the latest windows update. Because p3d crashes just after loading. I don't even see the plane itself.


    No error message, nothing.


    ~iMoveQuick
    ~Casper.B

    #2
    Do you have any addons ,running or AV.I don’t think it would be the windows update otherwise we would hear more of this.So it must be maybe something else.
    Danny Z.Cebis

    Comment


      #3
      No problems for me. I have just updated to the latest nVidia driver and Win 10.
      Bode Bridges

      Beta Tester XM-26 Tow

      Comment


        #4
        Originally posted by Ausflight View Post
        Do you have any addons ,running or AV.I don’t think it would be the windows update otherwise we would hear more of this.So it must be maybe something else.
        Sorry for the late reply, but I've got alot of addons running which didn't cause any problems in the past.

        List:
        Chaseplane
        Active Sky
        FSUIPC
        REX SF and EF
        PRO ATC
        Project Fly
        PACX

        But even without running any of these programs and running p3d it still won't work.

        Comment


          #5
          Originally posted by iMoveQuick View Post

          Sorry for the late reply, but I've got alot of addons running which didn't cause any problems in the past.

          List:
          Chaseplane
          Active Sky
          FSUIPC
          REX SF and EF
          PRO ATC
          Project Fly
          PACX

          But even without running any of these programs and running p3d it still won't work.
          What does the crash report look like?
          Full name on all posts here please
          Dan Downs KCRP

          Comment


            #6
            I have the same problem…can you please help me
            thanks patric

            Log Name: Application
            Source: Application Error
            Date: 7/21/2019 10:59:31 AM
            Event ID: 1000
            Task Category: (100)
            Level: Error
            Keywords: Classic
            User: N/A
            Computer: BF108710
            Description:
            Faulting application name: Prepar3D.exe, version: 4.5.12.30293, time stamp: 0x5cd47aad
            Faulting module name: ucrtbase.dll, version: 10.0.18362.1, time stamp: 0x5cbddb81
            Exception code: 0xc0000409
            Fault offset: 0x000000000006bcf8
            Faulting process id: 0x36c0
            Faulting application start time: 0x01d53fa239aeca53
            Faulting application path: D:\Prepar3D v4\Prepar3D.exe
            Faulting module path: C:\WINDOWS\System32\ucrtbase.dll
            Report Id: 713538c4-e889-4e09-a434-05d7c2343672
            Faulting package full name:
            Faulting package-relative application ID:
            Event Xml:
            <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
            <System>
            <Provider Name="Application Error" />
            <EventID Qualifiers="0">1000</EventID>
            <Level>2</Level>
            <Task>100</Task>
            <Keywords>0x80000000000000</Keywords>
            <TimeCreated SystemTime="2019-07-21T08:59:31.125420300Z" />
            <EventRecordID>4185</EventRecordID>
            <Channel>Application</Channel>
            <Computer>BF108710</Computer>
            <Security />
            </System>
            <EventData>
            <Data>Prepar3D.exe</Data>
            <Data>4.5.12.30293</Data>
            <Data>5cd47aad</Data>
            <Data>ucrtbase.dll</Data>
            <Data>10.0.18362.1</Data>
            <Data>5cbddb81</Data>
            <Data>c0000409</Data>
            <Data>000000000006bcf8</Data>
            <Data>36c0</Data>
            <Data>01d53fa239aeca53</Data>
            <Data>D:\Prepar3D v4\Prepar3D.exe</Data>
            <Data>C:\WINDOWS\System32\ucrtbase.dll</Data>
            <Data>713538c4-e889-4e09-a434-05d7c2343672</Data>
            <Data>
            </Data>
            <Data>
            </Data>
            </EventData>
            </Event>
            Patric Meier

            Comment


              #7



              Originally posted by Pat View Post
              I have the same problem…can you please help me
              thanks patric

              Log Name: Application
              Source: Application Error
              Date: 7/21/2019 10:59:31 AM
              Event ID: 1000
              Task Category: (100)
              Level: Error
              Keywords: Classic
              User: N/A
              Computer: BF108710
              Description:
              Faulting application name: Prepar3D.exe, version: 4.5.12.30293, time stamp: 0x5cd47aad
              Faulting module name: ucrtbase.dll, version: 10.0.18362.1, time stamp: 0x5cbddb81
              Exception code: 0xc0000409
              Fault offset: 0x000000000006bcf8
              Faulting process id: 0x36c0
              Faulting application start time: 0x01d53fa239aeca53
              Faulting application path: D:\Prepar3D v4\Prepar3D.exe
              Faulting module path: C:\WINDOWS\System32\ucrtbase.dll
              Report Id: 713538c4-e889-4e09-a434-05d7c2343672
              Faulting package full name:
              Faulting package-relative application ID:
              Event Xml:
              <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
              <System>
              <Provider Name="Application Error" />
              <EventID Qualifiers="0">1000</EventID>
              <Level>2</Level>
              <Task>100</Task>
              <Keywords>0x80000000000000</Keywords>
              <TimeCreated SystemTime="2019-07-21T08:59:31.125420300Z" />
              <EventRecordID>4185</EventRecordID>
              <Channel>Application</Channel>
              <Computer>BF108710</Computer>
              <Security />
              </System>
              <EventData>
              <Data>Prepar3D.exe</Data>
              <Data>4.5.12.30293</Data>
              <Data>5cd47aad</Data>
              <Data>ucrtbase.dll</Data>
              <Data>10.0.18362.1</Data>
              <Data>5cbddb81</Data>
              <Data>c0000409</Data>
              <Data>000000000006bcf8</Data>
              <Data>36c0</Data>
              <Data>01d53fa239aeca53</Data>
              <Data>D:\Prepar3D v4\Prepar3D.exe</Data>
              <Data>C:\WINDOWS\System32\ucrtbase.dll</Data>
              <Data>713538c4-e889-4e09-a434-05d7c2343672</Data>
              <Data>
              </Data>
              <Data>
              </Data>
              </EventData>
              </Event>

              Welcome to the forums.


              Please add a signature to your profile in order to ensure that your posts are signed, real name first and last.. You were advised/agreed to this requirement when initially establishing an account. Thank you!

              https://forum.pmdg.com/forum/main-fo...pdated-25feb19
              Chris Makris (Olympic260)
              PMDG Technical Support
              http://www.pmdg.com

              Comment


              • Pat
                Pat commented
                Editing a comment
                Better now?

              #8
              Heute, 08:58


              I have the same problem…can you please help me
              thanks patric

              Log Name: Application
              Source: Application Error
              Date: 7/21/2019 10:59:31 AM
              Event ID: 1000
              Task Category: (100)
              Level: Error
              Keywords: Classic
              User: N/A
              Computer: BF108710
              Description:
              Faulting application name: Prepar3D.exe, version: 4.5.12.30293, time stamp: 0x5cd47aad
              Faulting module name: ucrtbase.dll, version: 10.0.18362.1, time stamp: 0x5cbddb81
              Exception code: 0xc0000409
              Fault offset: 0x000000000006bcf8
              Faulting process id: 0x36c0
              Faulting application start time: 0x01d53fa239aeca53
              Faulting application path: D:\Prepar3D v4\Prepar3D.exe
              Faulting module path: C:\WINDOWS\System32\ucrtbase.dll
              Report Id: 713538c4-e889-4e09-a434-05d7c2343672
              Faulting package full name:
              Faulting package-relative application ID:
              Event Xml:
              <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
              <System>
              <Provider Name="Application Error" />
              <EventID Qualifiers="0">1000</EventID>
              <Level>2</Level>
              <Task>100</Task>
              <Keywords>0x80000000000000</Keywords>
              <TimeCreated SystemTime="2019-07-21T08:59:31.125420300Z" />
              <EventRecordID>4185</EventRecordID>
              <Channel>Application</Channel>
              <Computer>BF108710</Computer>
              <Security />
              </System>
              <EventData>
              <Data>Prepar3D.exe</Data>
              <Data>4.5.12.30293</Data>
              <Data>5cd47aad</Data>
              <Data>ucrtbase.dll</Data>
              <Data>10.0.18362.1</Data>
              <Data>5cbddb81</Data>
              <Data>c0000409</Data>
              <Data>000000000006bcf8</Data>
              <Data>36c0</Data>
              <Data>01d53fa239aeca53</Data>
              <Data>D:\Prepar3D v4\Prepar3D.exe</Data>
              <Data>C:\WINDOWS\System32\ucrtbase.dll</Data>
              <Data>713538c4-e889-4e09-a434-05d7c2343672</Data>
              <Data>
              </Data>
              <Data>
              </Data>
              </EventData>
              </Event>


              Patric Meier

              Comment


                #9
                Your faulting module is ucrtbase.dll, which is a Windows system module that is a Universal C Runtime Base library. In other words, it is used by all programs that were compiled from any one of several C languages and this means your problem can be caused by any number of things. P3D itself is compiled from a C+ language. When did this problem start concurring?

                I started getting kernelbase.dll errors several days after the last Windows minor update and resolved that problem by running DDU in Windows Safe Mode, then installing the latest NVidia drivers. Don't know if this will solve your problem but unless you got other ideas (the key is knowing when it started, what changed?).
                Dan Downs KCRP

                Comment


                  #10
                  After I’m back from my holiday I Will try to DDU my drivers and check again

                  but you asked for a crash report...well I never get one, p3d just closes.

                  ~Casper.B

                  Comment


                    #11
                    Originally posted by iMoveQuick View Post
                    After I’m back from my holiday I Will try to DDU my drivers and check again

                    but you asked for a crash report...well I never get one, p3d just closes.

                    ~Casper.B

                    you nearly always get a crash report.. he means the event viewer (just type it into the search) and look for the administrative events (or similar name). There are many faults and errors, nothing significant you need to worry about, but the crash of P3D is important.
                    Marc Ehnle

                    Comment


                      #12
                      Originally posted by Ephedrin View Post


                      you nearly always get a crash report.. he means the event viewer (just type it into the search) and look for the administrative events (or similar name). There are many faults and errors, nothing significant you need to worry about, but the crash of P3D is important.
                      Yeah I’ve looked in the event viewer, I always look there for possible solutions. But this time there is nothing. Event viewer is also not working ATM, got some weird error when opening it(Microsoft is working on a fix) and I used a different program.

                      ~Casper.B

                      Comment


                      • DDowns
                        DDowns commented
                        Editing a comment
                        Using AppCrashView? It doesn't have a report either?
                        No report means something is causing an error that is not trapped by the operating system. Hardware problems fall into this category.

                      #13
                      Could be, but I’ve never had problems with my hardware. But I Will check!

                      Comment


                        #14
                        Originally posted by iMoveQuick View Post
                        Could be, but I’ve never had problems with my hardware. But I Will check!
                        Full name on all posts here please.
                        I also just read a post from someone with REX products that is having crashes without error reports.
                        Dan Downs KCRP

                        Comment


                        • Michael Codd
                          Michael Codd commented
                          Editing a comment
                          Windows 10 v1903 update is apparently causing some PC users issues too. It's probably best to wait until this Microsoft update says it is ready in the Settings menu for your own computer.

                        #15
                        Yeah, I’m not flying anytime soon. On holiday atm.
                        I hope that they fix this problem when I get back

                        ~Casper.B

                        Comment


                          #16
                          Dan Downs, can you Maybe point me to that thread on their forum if that’s allowed. Can’t seem to find it anywhere.

                          ~Casper.B

                          Comment


                            #17
                            Originally posted by iMoveQuick View Post
                            Dan Downs, can you Maybe point me to that thread on their forum if that’s allowed. Can’t seem to find it anywhere.

                            ~Casper.B
                            It didn't take long to find the most recent one here: https://forum.pmdg.com/forum/main-fo...nd-p3d-freezup
                            Dan Downs KCRP

                            Comment

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