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Trouble with OC2 and the support website

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    Trouble with OC2 and the support website

    Hello everyone! I've been using PMDG products for a long time but never really had the need to join the forum or seek support because things just seemed to work, up until today. With the release of P3d v5 I went to looking at my addons to see who was going to update and when. When I got to PMDG I opened the operations center and got a notice that said that OC2 was now available. Outstanding! Update. Everything good. I go to update the QOTSII and 777 that I have and it says I can't update because the versions are too old to update.

    Alrighty...

    So I start googling and find very little. Next best place to look, the forums. I sign up, activate the registration and start searching. No luck there either. I don't even see if there's an operations center portion of the forums. Then it hits me, I need to go to the support page. So I do. Search there for the issue, find nothing, and go to put in a ticket. It was then I discovered that I had to log in. Tried my main page credentials, it didn't work. So I tried to register. Put in my email, and got a "this email is already in use" error message. No problem. It was the email I signed up to the forums with so I thought, okay, the support page must use the forums credentials. Nope... So now I'm confused, and frustrated. I can't update the products that I do have through version 2 of the operations center, and I cant log into the support page to submit a ticket.

    Has anyone else encountered this issue and if so, how did you fix it?
    Steve Joppich
    P3d v5

    #2
    You didn't look far Steve, but understandable if you are adverse to using forums. This should help: https://forum.pmdg.com/forum/main-fo...olling-out-now
    Also note pinned note on OCv2 requiring a Microsoft redistributal, pinned to top of General subforum.

    Most minor updates are now done using the OC unless your product versions are too early to have the ability to do this type of update. Those new installers need to be downloaded from your store account, remove the old version before installing new. New installers for 737/747/777 will have the OCv2 as part of the package. When you remove the old versions also remove ALL OCv1 liveries. Those are not compatible with OCv2.

    The PMDG store, support and forums all use separate log in accounts. You can use the same usename/email or password but they are not the same accounts.

    Bottom line: Remove your OCv1 installed liveries, remove your PMDG 747/777 and download current installers from your store account. Use OCv2 to install new liveries and check for micro-updates for each product.
    Dan Downs KCRP
    i7-10700K 32GB 3600MHz 2080Ti

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      #3
      Thanks DDowns, much appreciated. No, I'm not a big fan of using forums in general. I didn't know any of that prior to, I just saw the update and went off half cocked as they say. As for searching, I was looking for a very specific problem and that post didn't pop up in the searches. Either way, I'm off to uninstall everything and install it all anew. Thanks again for the help Sir!
      Steve Joppich
      P3d v5

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        #4
        Ive been having the same exact issue although now I tried to install a new livery for my pmdg 777-300ER and it decided to delete my entire 777-300ER fleet and now I have no 777-300ER's. Any recommendations???

        Henry Moore.

        Comment


          #5
          Originally posted by abusha3er View Post
          Ive been having the same exact issue although now I tried to install a new livery for my pmdg 777-300ER and it decided to delete my entire 777-300ER fleet and now I have no 777-300ER's. Any recommendations???

          Henry Moore.
          Try support.pmdg.com, open an account and submit ticket. It'd be helpful to attach the support package created by OCv2 to the ticket.
          Dan Downs KCRP
          i7-10700K 32GB 3600MHz 2080Ti

          Comment


            #6
            Okay will do thanks for the help mate.

            Henry M

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