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Loading Problem with NGXu Expansion (After OC 2.0 Update)

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    Loading Problem with NGXu Expansion (After OC 2.0 Update)

    Hello to all:

    Before I submit a ticket, I want to give the forum a try.

    Yesterday, I migrated from Win7 to Win10. Luckily It was quite an uneventful event. Just in case, I had deactivated my licenses and reactivated all of them after the migration to Win10, without issues.

    P3D and all my PMDG's were working fine, including the NGXu Base and Expansion packs

    This morning, I deleted all my PMDG downloaded liveries (although I already had the OC 2.0) as suggested by Mr. Randazzo.

    This afternoon, I got the message that there is an update in OC 2.0, and I installed it.

    I then logged into P3D and loaded one of the the NGXu Base Pack aircraft (-800). It asked me for my registration key. I was surprised as I had already flown the product before the OC 2.0 upgrade, but I re-entered it and all continued well.

    Now, when I try to load an NGXu Expansion Pack aircraft, it warns me that I have to first register the Base Pack, which is working quite fine. Of course, that warning window then closes the simulation.

    All my other PMDG products (all of PMDG's aircraft) are working quite fine.

    Anybody else experiencing this or experienced it and resolved it?

    I'll wait a bit and then submit a ticket.

    Thank you!

    Roberto
    Roberto Stopnicki
    Toronto, Canada

    #2
    Originally posted by stopnicki View Post
    Hello to all:

    Before I submit a ticket, I want to give the forum a try.

    Yesterday, I migrated from Win7 to Win10. Luckily It was quite an uneventful event. Just in case, I had deactivated my licenses and reactivated all of them after the migration to Win10, without issues.

    P3D and all my PMDG's were working fine, including the NGXu Base and Expansion packs

    This morning, I deleted all my PMDG downloaded liveries (although I already had the OC 2.0) as suggested by Mr. Randazzo.

    This afternoon, I got the message that there is an update in OC 2.0, and I installed it.

    I then logged into P3D and loaded one of the the NGXu Base Pack aircraft (-800). It asked me for my registration key. I was surprised as I had already flown the product before the OC 2.0 upgrade, but I re-entered it and all continued well.

    Now, when I try to load an NGXu Expansion Pack aircraft, it warns me that I have to first register the Base Pack, which is working quite fine. Of course, that warning window then closes the simulation.

    All my other PMDG products (all of PMDG's aircraft) are working quite fine.

    Anybody else experiencing this or experienced it and resolved it?

    I'll wait a bit and then submit a ticket.

    Thank you!

    Roberto
    Can you confirm that you can load and fly the NGXu base? Ie the 800/900?
    Chris Makris (Olympic260)
    PMDG Technical Support
    http://www.pmdg.com

    Comment


      #3
      Yes Chris.
      The NGXu-800, loads without any issues.

      Regards,
      Roberto
      Roberto Stopnicki
      Toronto, Canada

      Comment


        #4
        Originally posted by stopnicki View Post
        Yes Chris.
        The NGXu-800, loads without any issues.

        Regards,
        Roberto
        In this case I suggest to open a ticket through support.pmdg.com portal to check further in this
        Chris Makris (Olympic260)
        PMDG Technical Support
        http://www.pmdg.com

        Comment


          #5
          Ok Chris.
          Thank you, I'll do that.
          Roberto
          Roberto Stopnicki
          Toronto, Canada

          Comment

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