Announcement

Collapse

PMDG Forum Rules

1) SIGN YOUR POSTS. Since 1997, we have asked users to sign their real name, first and last, to all posts in the PMDG forum. We do this in order to keep conversations personal and familiar. You took the time to be here, we want to get to know you. This is one of the few rigid rules that we enforce regularly. We do so because we feel that forums in which users must engage one another personally are generally warmer, more collegial and friendly. Posts that are unsigned will be quietly removed without comment by the moderators, so to make your life easy- we recommend enabling your forum signature so that you never need to remember. Do this by clicking the username pull-down at the top right, then selecting "User Settings." You will find the signature editor on the ACCOUNT tab, about half way down the page. Look for "Edit Post Signature." Be sure to click the "Show Signatures" box.

2) BE NICE. We are all simmers here and no matter our differences of opinion, we share a common love of aviation, computing and simulation. Treat everyone else in the forum with respect even when you disagree. If someone frustrates you, walk away from the conversation or ask for a moderator to get involved. Speaking of Moderators, they prefer not to be treated as "The Thought Police" but if any behavior infringes on the enjoyment of another user or is otherwise considered to be unacceptable in the moderator's judgment, it will be addressed in keeping with our view of ensuring that this forum remains a healthy environment for all simmers.

3) BE LAWFUL: Any behavior that infringes upon the law, such as discussion or solicitation of piracy, threats, intimidation or abuse will be handled unsympathetically by the moderators. Threats and intimidation may, at the moderator's discretion, be provided to law enforcement for handling.

4) BE FACTUAL: When you post, always be factual. Moderators will remove posts that are determined not to be factually accurate.

5) RESPECT COPYRIGHTS: Posting of copyrighted material such as flight manuals owned by Boeing or various airlines is not allowed in this forum. If you have questions related to copyrighted material, please contact a forum moderator for clarification.

6) RESPECT PMDG: We love to hear what you like about our products. We also like to hear what you think can be improved, or what isn't working. Please do tell us and we will always treat your feedback with value. Just be sure to treat the team respectfully, as they do put a significant amount of effort into building and maintaining these great simulation products for you.

7) RESPECT PMDG DEVELOPERS: All of the developers will spend some time here. Given the ratio of developers-to-users, it simply isn't possible for us to answer every post and private message individually. Please know that we do try to read everything, but developer workload is simply too high to manage personal contact with tens-of-thousands of users simultaneously. In most cases, members of the development team will stick to conversations in the forum and will not answer private messages.

8) RESPECT OTHER DEVELOPERS: PMDG has always advocated for a strong development community and we have many friends within this community. Every developer offers something unique that helps to make the simming community larger and more vibrant. We insist that you treat our friends respectfully.

9) RESPECT MODERATORS: Moderators have a tough job, and none of them enjoy having to stomp out negativity. If a moderator has to weigh in to keep a thread peaceful, please respect that effort and refrain from giving the moderator any grief.

10) If you require official support for any of our products please open a support ticket through the support portal, https://support.precisionmanuals.com

11) This forum is designed primarily as a vehicle for the PMDG development team to interact with our customers, and for customers to interact with one another in a manner that is positive, supportive and assists in the general advancement of understanding the simulation and helping to make this and future simulations better. Any other use of this forum is not permitted, including but not limited to discussion of pricing policies, business practices, forum moderating policies, advertising of non-PMDG products, promotion of events, services or products that are not approved in advance by PMDG or any other topic deemed unacceptable by any forum administrator

12) HAVE FUN: This is the whole point of it all.
See more
See less

Operation center error when updating NGXU

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

    Operation center error when updating NGXU

    When installing the update to the NGXU i get a error message saying. " Error Unable to copy file" Would love any help please

    Max Weldon
    Attached Files

    #2
    Maybe wait a bit.
    Seems they are in the process of ADDING THE 737ngxU 600/700
    Finn Jacobsen
    PC Spec.: i7 3770 3.4 Ghz, 16GB RAM, Nvidia GTX 960 4 GB, Windows 7 Home Edition

    Comment


      #3
      Had the same problem. Restarted the Operations Center and redid the update a few times and after a few tries it worked.
      Kristoffer Rivedal

      Comment


        #4
        I had this issue with the sim open flying the 777. Once I closed the sim it worked perfectly.
        Tim Barker
        FAA Air Traffic Control Specialist

        Comment


          #5
          I've tried a bunch of times and still does not work.

          Comment


            #6
            Originally posted by CitationMax View Post
            I've tried a bunch of times and still does not work.
            Support.pmdg.com to open a ticket please. Also Please add a signature to your profile in order to ensure that your posts are signed, real name first and last.. You were advised/agreed to this requirement when initially establishing an account. Thank you!

            https://forum.pmdg.com/forum/main-fo...pdated-25feb19

            Thank you
            Chris Makris (Olympic260)
            PMDG Technical Support
            http://www.pmdg.com

            Comment


              #7
              Max,

              Are you running the Operations Center with Administrator rights? Do you have 3rd party antivirus installed (as it can cause this too)? You can check this error in the application log which is located under the help menu in the Operations Center.
              Last edited by Iggy; 05Feb2020, 22:26.
              David Szolovi

              Comment


                #8
                which log file should i look in?

                Max Weldon

                Comment


                • Iggy
                  Iggy commented
                  Editing a comment
                  Application log. If you don't have an idea what the error is, your best bet is to send it to PMDG via their support portal where they will most likely ask for it.

                #9
                Max,

                Quick troubleshooting recommendation:

                1) Reboot the machine. (I know, i know... but it saves me giving you 22 other steps to ensure we have a "known condition" machine. )
                2) Launch OC2 by double clicking the icon. NOTE: Do NOT run as admin.
                3) Go to Aircraft and Liveries then Aircraft Updates
                4) Run the update for NGXu

                If it barfs again- then:

                5) Click HELP then Create Support Package
                6) Run over to support.pmdg.com (you might need to create an account if you haven't been there before) and open a ticket.
                7) attach the logs that support package created for you.

                One of us will grab that- sift through the logs and report back with what we see.

                My natural suspicion is a permissions problem- such as when a user tries to run the application as admin when it shouldn't be, etc...
                Robert S. Randazzo
                PMDG Simulations
                http://www.pmdg.com


                Comment


                  #10
                  Same issue I opened up a ticket
                  Sean Tolmasoff- NGX, NGXu

                  Comment


                  • rsrandazzo
                    rsrandazzo commented
                    Editing a comment
                    Nameless,

                    Please sign your posts in this forum as we require. We hate making people disappear for failure to sign... - RSR

                  #11
                  I have a ticket open but so far no luck I even unistalled the 737ngxu and did a re-install still no luck with getting the update to download and install. I figured I would purchased the expansion package and fly the -7 but that wont run as it needs the updated version ​ Hopefully the team can figure out my issue.
                  Sean Tolmasoff- NGX, NGXu

                  Comment


                    #12
                    Originally posted by 01pewterz28 View Post
                    I have a ticket open but so far no luck I even unistalled the 737ngxu and did a re-install still no luck with getting the update to download and install. I figured I would purchased the expansion package and fly the -7 but that wont run as it needs the updated version ​ Hopefully the team can figure out my issue.
                    I had this issue due to not enough space on a drive. Are you low on space on the drive PMDG center is installed on?
                    Scott Billiznisckyzi 👨‍✈️

                    Comment


                      #13
                      Originally posted by CitationMax View Post
                      which log file should i look in?

                      Max Weldon
                      Tell ya what Max,
                      Fly 2 Romeo Fox down to KADS, pick me up and take me to your PC and I'll fix it for ya. 😀
                      Oh...and congrats on the stunning new ride...she is a beauty and hope to see her in MSFS2020. If there was P3d version of a CJ3+ I'd paint her up in 2RF's new livery for ya (beautiful and classy paint BTW).
                      Watched you take her back to NY from the factory....too bad the weather wasn't better....great vid just the same.
                      I bet P1D may be a little envious now...hehe.
                      Last edited by Steve Dra; 08Feb2020, 06:43.
                      Regards, Steve Dra
                      Click here to download my paints

                      Comment


                        #14
                        Originally posted by Steve Dra View Post

                        Tell ya what Max,
                        Fly 2 Romeo Fox down to KADS, pick me up and take me to your PC and I'll fix it for ya. 😀
                        Oh...and congrats on the stunning new ride...she is a beauty and hope to see her in MSFS2020. If there was P3d version of a C3 I'd paint her up in 2RF's new livery for ya (beautiful and classy paint BTW).
                        Watched you take her back to NY from the factory....too bad the weather wasn't better....great vid just the same.
                        I bet P1D may be a little envious now...hehe.
                        Oh, did you see what Steve-o is driving part time now? A TBM with more ponies and a cockpit just like yours.
                        Regards, Steve Dra
                        Click here to download my paints

                        Comment


                          #15
                          Originally posted by Scottie2950 View Post

                          I had this issue due to not enough space on a drive. Are you low on space on the drive PMDG center is installed on?
                          No I have 544GB free

                          Sean Tolmasoff- NGX, NGXu

                          Comment


                            #16
                            This is the error I am getting

                            2020/02/08 21:07:16 [PMDG 1] *** Copy file 20 of 153 ***
                            2020/02/08 21:07:16 [PMDG 1] Backed up C:\Lockheed Martin\Prepar3D v4\Effects\fx_PMDGServices_Headlight_NGXu.fx to C:\Users\Sean\AppData\Roaming\PMDG\PMDG Operations Center\Updater\PMDG 737-800/900 NGXu\P3Dv4\Backup\Effects\fx_PMDGServices_Headligh t_NGXu.fx
                            2020/02/08 21:07:16 [PMDG 2] Error: unable to copy file
                            Sean Tolmasoff- NGX, NGXu

                            Comment


                              #17
                              Originally posted by 01pewterz28 View Post
                              This is the error I am getting

                              2020/02/08 21:07:16 [PMDG 1] *** Copy file 20 of 153 ***
                              2020/02/08 21:07:16 [PMDG 1] Backed up C:\Lockheed Martin\Prepar3D v4\Effects\fx_PMDGServices_Headlight_NGXu.fx to C:\Users\Sean\AppData\Roaming\PMDG\PMDG Operations Center\Updater\PMDG 737-800/900 NGXu\P3Dv4\Backup\Effects\fx_PMDGServices_Headligh t_NGXu.fx
                              2020/02/08 21:07:16 [PMDG 2] Error: unable to copy file
                              Sean best path is to create a support package and forward to PMDG Product Support via support ticket (OCv2 > Help > Create Support Package ).
                              Dan Downs KCRP
                              i7-10700K 32GB 3600MHz 1080Ti

                              Comment


                                #18
                                Originally posted by DDowns View Post

                                Sean best path is to create a support package and forward to PMDG Product Support via support ticket (OCv2 > Help > Create Support Package ).
                                That already did a few days ago the guy I am working with is stumped. FSlabs A320 installs just fine, the base NGXu base package installs just fine. For some reason the update will not.
                                Sean Tolmasoff- NGX, NGXu

                                Comment


                                  #19
                                  Quick update on my issue still no solution on getting mine updated to the latest version. Still working with support but so far nothing is working, base package installs just fine, other aircraft and sceneries install and update just fine.
                                  Sean Tolmasoff- NGX, NGXu

                                  Comment

                                  Working...
                                  X