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Multiple Occurrences - All PMDG Products removed from Programs and Features

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    Multiple Occurrences - All PMDG Products removed from Programs and Features

    Need Assistance:
    This has now occurred for the third time in recent months. Without uninstalling any products - nor updating P3DV4.5 - I find all my PMDG aircraft software are no longer installed in control panel Programs and Features. This just occurred after running PMDG Operations Center - which prompted me to update itself to a new version. After doing so, none of my PMDG software was visible in the Operations Center. I then check Windows 10 Programs and Features - and - once again - all PMDG aircraft are no longer "installed" to Programs and Features.

    My other vendor provided aircraft is still present(Aerosoft).

    All the software and aircraft are still present on disk. I will initiate the process of reinstalling all my PMDG aircraft - I own all the 747-400,747-8 expansion, 737base+expansion+ngxu, and 777base+extpansion variations, which I will now reinstall.

    If anyone else has had this experience, please let me know what could be triggering this. I have not performed any hardware or software upgrades on my PC - as it is a DELL Alienware 17R5.


    Michael DelFranco
    PMDG aircraft owner since - the Fly! days.

    #2
    Originally posted by MDFMike View Post
    Need Assistance:
    This has now occurred for the third time in recent months. Without uninstalling any products - nor updating P3DV4.5 - I find all my PMDG aircraft software are no longer installed in control panel Programs and Features. This just occurred after running PMDG Operations Center - which prompted me to update itself to a new version. After doing so, none of my PMDG software was visible in the Operations Center. I then check Windows 10 Programs and Features - and - once again - all PMDG aircraft are no longer "installed" to Programs and Features.

    My other vendor provided aircraft is still present(Aerosoft).

    All the software and aircraft are still present on disk. I will initiate the process of reinstalling all my PMDG aircraft - I own all the 747-400,747-8 expansion, 737base+expansion+ngxu, and 777base+extpansion variations, which I will now reinstall.

    If anyone else has had this experience, please let me know what could be triggering this. I have not performed any hardware or software upgrades on my PC - as it is a DELL Alienware 17R5.


    Michael DelFranco
    PMDG aircraft owner since - the Fly! days.
    Some AV could shave off your files and also automatic cleaning software.Disable anything you have like it before reinstating and then disable the software.
    Danny Z.Cebis

    Comment


    • MDFMike
      MDFMike commented
      Editing a comment
      Thanks for your response. I ensure that my P3D and other flight software folders are in the exclude lists for Norton and Malwarebytes. The last evidence of Norton and Malwarebytes quarantining software goes back to December of 2019. The last time I used PMDG was 737 NGXu on 1/20. The only software installed since then was an upgrade to my Citrix Workspace software, plus general maintenance to Microsoft Office Professional, Firefox, and Dell Support
      Assist.


      Michael DelFranco
      PMDG aircraft owner since - the Fly! days.
      Last edited by MDFMike; 01Feb2020, 06:40.

    #3
    Originally posted by MDFMike View Post
    Need Assistance:
    This has now occurred for the third time in recent months. Without uninstalling any products - nor updating P3DV4.5 - I find all my PMDG aircraft software are no longer installed in control panel Programs and Features. This just occurred after running PMDG Operations Center - which prompted me to update itself to a new version. After doing so, none of my PMDG software was visible in the Operations Center. I then check Windows 10 Programs and Features - and - once again - all PMDG aircraft are no longer "installed" to Programs and Features.

    My other vendor provided aircraft is still present(Aerosoft).

    All the software and aircraft are still present on disk. I will initiate the process of reinstalling all my PMDG aircraft - I own all the 747-400,747-8 expansion, 737base+expansion+ngxu, and 777base+extpansion variations, which I will now reinstall.

    If anyone else has had this experience, please let me know what could be triggering this. I have not performed any hardware or software upgrades on my PC - as it is a DELL Alienware 17R5.


    Michael DelFranco
    PMDG aircraft owner since - the Fly! days.
    Dell Support Assist. Stop using it. It removes our registry entries from your computer registry and this causes the issue you see. This and CC cleaner are known to cause this issue. The only solution is to reinstall the products again.
    Chris Makris (Olympic260)
    PMDG Technical Support
    http://www.pmdg.com

    Comment


      #4
      Same thing happened to me tonight. Alienware update window popped up and did its thing. 2 new updates. One of which was an update for the BIOS. I was hesitant because I had read this thread when it started. But my OCD kicked in to keep this Aurora R9 updated. Went to start a flight, ran OC2 prior for a texture and guess what...blank. All PMDG files were present on my drive, but the BIOS update deleted the PMDG strings our of my registry. Damn. No big deal, re-downloaded all my PMDG products and all is good. Odd thing is all the PMDG products were still active prior to running the .exe's. So yeah folks, be careful when preforming an BIOS update, back up your reg first to save some time. Luckily I have a 400mg/sec internet so really did not take that long and OS2 took care of orphaned liveries and updates.

      Brett Lucas

      Proud PMDG owner since 2003

      Comment


      • GLC222
        GLC222 commented
        Editing a comment
        There is a support assist Dell forum and I have posted on this issue a couple of times but the Dell forum admin would not follow up on the topic. To make mattters worse even if I chose Support Assist to run manually it would still run auto and remove everything related to PMDG forcing reinstalls. Only solution I found is to set Support Assist to scan at 2am when my computer is turned off. Has not happened since.

        Maybe if more PMDG Dell owners post on their Support Assist forum Dell might try to resolve this very specific problem

      #5
      Gents,

      I feel a compelling need to clean up this conversation with more specific language, so that future users of the search function will find information that is more accurate than some of the discussion above.

      Dell Support Assist, CC Cleaner and other registry cleaning tools have a nasty habit of removing the registry entries for your PMDG products. Registry entries are a valid, microsoft approved method of allowing the operating system to have certain pieces of information about the software that is currently installed on a machine. Removing these registry entries can cause mayhem with your machine, especially if some "cleaner" is removing entries that serve a valid purpose for the product, such as one of ours.

      There is nothing in any of these processes (including, the inaccurately reported earlier post in which upgrading the operations center "deleted all reference to the users PMDG products") that erases the product files themselves. What is happening instead is that the user is taking action with a registry cleaner tool, or a "helper tool" that is removing the registry entries and possibly the aircraft.cfg files.

      Upgrading the operations center does not do this- as the oc upgrade process knows nothing of either registry entries or the aircraft.cfg files that serve as the spinal cord of the product.

      The bottom line: be careful what yo udo with your machine. If you need a registry cleaner- your better alternative is probably to clean install windows and then stopp installing crap from every warez and freeware site you can find. :-)

      Robert S. Randazzo
      PMDG Simulations
      http://www.pmdg.com


      Comment


      • MDFMike
        MDFMike commented
        Editing a comment
        In hindsight, I didn’t mean to imply that the Operations Center update caused the removal of PMDG registry. I should have worded the problem statement better, for example, that I detected the missing PMDG registry entries as a result of running the Operations Center.
        Although I never intentionally run the Alienware registry scanner, apparently, there are conditions which are implicitly triggering it.
        I will also pay closer attention before applying future BIOS upgrades, and if I find that the BIOS upgrade process results in a reoccurrence, I will open a support incident with DELL and request the ability to optionally bypass such processing. Also, I do not download freeware cleaners, never did. What I have came with the factory installation of the operating system and base Alienware software.

        Regards,
        Michael DelFranco
        Last edited by MDFMike; 22Feb2020, 00:14.
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