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    Something´s gone wrong

    Hey,

    i´ve tried to purchase the new NGXu. After the checkout via PayPal i got this error pop-up


    Something´s gone wrong
    This is a duplicate transaction, please contact administrator to confirm your order. Please do not try to pay again.


    Error code: 295C1C6748072D50CC891EE6274259396BE2F272


    I hope someone can help me.

    Edit: The support wrote me back to try it again, still no success.


    Kind regards
    Vincent
    Last edited by Fedoz; 08Nov2019, 17:20.
    Vincent

    #2
    Just received the same message, what did they tell you?
    Cheers Henrik K. IT Student and Ramp Agent at EDDL/DUS // FS2Crew Beta tester for the FSlabs and UGCX
    Sim: Prepar3d V4.3 Rig: CPU I7-6800K 6x4.0 GHz | RAM: 32GB DDR4-3000 | GPU: GTX 1080 FTW @2025 Mhz | TFT: DELL 3840x1600
    Second Rig: ASUS CROSSHAIR VI //RYZEN7 1800X 8x4.2Ghz // 32GB DDR4 // VGA EVGA GTX2080 TI

    Comment


      #3
      have you deleted the content of the shopping cart? if so, also delete your cookies and cache. it's down to your computer in the end..
      i7-6700k, GTX 1080TI, 32GB DDR4 RAM @1600MHz, 4k

      Comment


        #4
        They said that PayPal rejected the transaction. Which browser are you using?
        Vincent

        Comment


          #5
          Originally posted by Ephedrin View Post
          have you deleted the content of the shopping cart? if so, also delete your cookies and cache. it's down to your computer in the end..
          I already did that and still get the same message..
          Vincent

          Comment


            #6
            Chrome

            but if Paypal rejected it then you might want to contact them.. Or use another payment method?
            i7-6700k, GTX 1080TI, 32GB DDR4 RAM @1600MHz, 4k

            Comment


              #7
              Please try again. We identified an issue which solved there.
              Chris Makris (Olympic260)
              PMDG Technical Support
              http://www.pmdg.com

              Comment


                #8
                Unfortunately, I get still the same error message (again: shopping cart deleted several times, credit card, and Paypal).
                Very frustrating……!
                Lars Althaus
                Curacao

                Comment


                  #9
                  It’s a possibility it also could be windows AV.
                  Danny Z.Cebis

                  Comment


                    #10
                    Thanks for the hint, Danny, but I switched Windows Firewall and AV off without success. I also tried it on different PC's (home and work) without success. Never had this problem before - I think, I will give up……!
                    Lars Althaus
                    Curacao

                    Comment


                      #11
                      Originally posted by LarsA View Post
                      Thanks for the hint, Danny, but I switched Windows Firewall and AV off without success. I also tried it on different PC's (home and work) without success. Never had this problem before - I think, I will give up……!
                      Don’t give up please add your signature as per forum rules.Im using a tablet or a phone for the purchase and once purchased go to your pc.
                      Danny Z.Cebis

                      Comment


                        #12
                        Sorry, just added my signature! Will try to by it with a tablet and will give a feedback!
                        Nice idea, thanks!!
                        Lars Althaus
                        Curacao

                        Comment


                          #13
                          Originally posted by LarsA View Post
                          Sorry, just added my signature! Will try to by it with a tablet and will give a feedback!
                          Nice idea, thanks!!
                          I use my iPad to make all my pmdg purchases.
                          Danny Z.Cebis

                          Comment


                            #14
                            Using a tablet (Android and Chrome): Same result. I use my credit card or Paypal almost every day worldwide, but something like that, really, never happened to me. Very disappointing.
                            Lars Althaus
                            Curacao

                            Comment


                              #15
                              Originally posted by LarsA View Post
                              Using a tablet (Android and Chrome): Same result. I use my credit card or Paypal almost every day worldwide, but something like that, really, never happened to me. Very disappointing.
                              Lars how far you get using the tablet because I just successfully added the NGXu to my cart and it’s there for me to purchase under the cart then I have PayPal checkout or normal checkout.
                              Danny Z.Cebis

                              Comment


                              • Ausflight
                                Ausflight commented
                                Editing a comment
                                And this is just using default browser which is safari in my case.

                              #16
                              Danny, I can add it to my cart, choose my address, continue to payment and choose PayPal or credit card (tried also 2 different cards). When I check out, it takes a few seconds and then the error message (see above) appears. I own every single product from PMDG, this problem never occurred in the past. Thank you so much for your efforts!

                              Lars
                              Lars Althaus
                              Curacao

                              Comment


                                #17
                                Originally posted by LarsA View Post
                                Danny, I can add it to my cart, choose my address, continue to payment and choose PayPal or credit card (tried also 2 different cards). When I check out, it takes a few seconds and then the error message (see above) appears. I own every single product from PMDG, this problem never occurred in the past. Thank you so much for your efforts!

                                Lars
                                Since this is a payment issue can you please open a ticket at support.precisionmanuals.com portal to check further?
                                Chris Makris (Olympic260)
                                PMDG Technical Support
                                http://www.pmdg.com

                                Comment

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