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[09MAY22] PMDG 737 URGENT MUST READ NOTAMS (Last Updated: 09MAY22 - 2345Z)

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    [09MAY22] PMDG 737 URGENT MUST READ NOTAMS (Last Updated: 09MAY22 - 2345Z)

    Captains,

    The last few hours have been interesting as I have mediated discussion between two service providers working to bring systems back online.

    My understanding at this juncture is that one of the modules that runs in the back-end of our eCommerce suit failed to properly scale resources when it came under load, then subsequently failed.

    This module handles a couple of critical processes: It creates the download links, emails them, then handles two-factor authentication to get you through the download process. It also has a front end that we use internally for customer support purposes.

    When this system failed, we took the site offline in order to prevent additional customers piling in and making an already bad situation worse.

    The vendor responsible is currently working with the data center to correct the scaling issue- and as of my call with them at 2330Z has advised us that we can expect to be brought back to full capacity in approximately 4hrs, or by my math lets call it 0400Z.

    So- here is the TL;dr version:

    If you are waiting to purchase the PMDG 737-700:
    We are awaiting an update from our system vendor that is anticipated to happen before 000Z. We are holding off accepting new customer sales until that time.
    Same as above, but in pilot-speak: We are currently in a departure ground-stop. EDCT time is 0000Z/10MAY22.


    If you already purchased and are awaiting a download, activiation key, or activation of your purchase:
    We beg your forgiveness and very much appreciate your patience as we work with our vendor to get the system fully up and operational.
    Please note that it *is* working in the background, slowly chewing through the backlog of customers that piled in after it failed.
    The process of chewing through the backglog is automated and it will get to you in time. Worst case, when they bring the additional resources properly online it should get through all of you quickly.

    We are monitoring the situation and I am on the line with the vendor every :30 for updates. I will pass them along to you as I can.

    Robert S. Randazzo
    PMDG Simulations
    http://www.pmdg.com



    #2
    Thank you sir!
    Christopher Gregg.

    Comment


      #3
      Thanks for the update

      M. Sheldahl

      Comment


        #4
        Thanks for the constant stream of updates Rob, I know these times are strenuous and I appreciate your work! Can’t wait to take mine out for a test flight sooner than later

        PS: sorry about my mildly harsh comments in the past.
        Alec Henderson

        Comment


        • rsrandazzo
          rsrandazzo commented
          Editing a comment
          Alec- No worries. You gotta try pretty hard to offend me. :-) - RSR

        #5
        Thank you Robert for the update.

        Comment


          #6
          I appreciate the update Robert. I share a building with the Amazon server farm (as well as most every other server company). Want me to go give someone a good boot in the rear? Help get their butts in gear! 😂
          Robert J. Schumacher - KIAD

          Comment


            #7
            I can´t wait anymore. I am about to cry.

            Comment


            • rsrandazzo
              rsrandazzo commented
              Editing a comment
              Nameless- Sorry... They are working on it. They are making good progress- and I am on them at :30 intervals. - RSR

            #8
            Thank Rob, we appreciate everything you and team are doing to get it back up.

            Paul Cox

            Comment


              #9
              Originally posted by rsrandazzo View Post
              Captains,

              The last few hours have been interesting as I have mediated discussion between two service providers working to bring systems back online.
              Fun isn't it? It's like herding cats.

              Comment


              • rsrandazzo
                rsrandazzo commented
                Editing a comment
                Mike- Has been interesting. I've had to resort to Chief Pilot voice only once so far. - RSR

              #10
              is the verification getting looked into as I can not get pass tried 10 times and it times it time each time

              Comment


                #11
                My airport I.D. badge keeps getting denied for access to the ramp. Unable to verify. Thank you R.S.R. / PMDG for updates on status will head back to hotel and have a drink at the bar. Hopefully will work in a bit
                Christopher Lucas

                Comment


                • Murf7413
                  Murf7413 commented
                  Editing a comment
                  All SITA badges have temporarily been restricted to re-issued shortly. ;-)

                #12
                I was lucky to get my download link the a few minutes before it failed. The aircraft is absolutely wonderful, completely worth the wait! (Cruising at FL410 KPAE to KDEN). Sympathies to all of you waiting, but it is worth the patience.
                Z. Smith

                Comment


                • JWarner32
                  JWarner32 commented
                  Editing a comment
                  KMDW-KCLT as SWA1623. FL370. Smooth as hell. Love this plane to death; my family won't ever see me again =)

                • Zach4332
                  Zach4332 commented
                  Editing a comment
                  I know, the frames are amazing. Great work optimizing PMDG.

                #13
                As much as I want to get her in the air, I do think it's kinda funny we crashed the servers with the amount of interest we have in getting it.

                I cant wait to get my hands on it.

                Alex De Michieli (can't figure out how to add to my signature)
                Alex De Michieli

                Comment


                • rsrandazzo
                  rsrandazzo commented
                  Editing a comment
                  Alex- One day when we are past this- I will perhaps share with you guys what we saw... and some of the expletives I heard from the technicians. LOL - RSR

                #14
                From what I understand, all operations are done on cloud and that should include verifications as well. What this means is the vendor is the only one in control right now, the best pmdg could do is to get on a call with them. I hope yall ask for a huge server discount.

                Best,

                Jonathan Smog

                Comment


                  #15
                  Can we start a new sticky thread of We told you we gonna break your website and you didn't believe us followed by you owe that dude breakfast in Bahamas . But all jokes aside this is completely awesome all those technical issues are symptoms of excitement in the community and growth of the simming community. You won't get any sleep tonight but you should be used to it by now so might as well pop a cork and celebrate. between your teleconfs. You've earned it.
                  Aleks Matrosov

                  Comment


                    #16
                    Ok, it turned out to be security software. Thanks all.
                    Colin Ware
                    Denver

                    Comment


                      #17
                      This is totally awesome... PMDG broke the internet... ahahahahaha
                      Norman W. Henderson

                      Comment


                      • matrosov
                        matrosov commented
                        Editing a comment
                        PMDG did no such thing. WE broke Internet.

                      • rsrandazzo
                        rsrandazzo commented
                        Editing a comment
                        matrosov- <high five> - RSR

                      #18
                      i get the emails and put the auth code in. it loads for about 30 sec and then just quits and nothing happens do we just have to keep repeating the process???

                      Comment


                      • Airrich
                        Airrich commented
                        Editing a comment
                        turn off your popup blocker...that fixed it for me

                      #19
                      It's downloading now. "I BELIEVE I CAN FLY, I BELIEVE I CAN TOUCH THE SKY. THINK ABOUT IT EVERY NIGHT AND DAY. READ ALL THESE RAGE POSTS, NOW I'LL JUST FLY AWAY..."
                      Dave Ess

                      Comment


                        #20
                        I'm in! FYI The last suggestion that helped me was on the previous thread (now closed) where someone advised turning OFF the popup blocker for the PDMG page. I had gone thru 2 authentication codes without success until I did what he suggested. Now I have it installed!
                        Rich Hooker

                        Comment


                        • rsrandazzo
                          rsrandazzo commented
                          Editing a comment
                          Rich- Thanks for calling this out again here. I'll add it to notam to make it more visible. - RSR

                        #21
                        After 8 authentication codes, I'm finally downloading, thanks for your quick work.
                        Raul Daumont

                        Comment


                          #22
                          Originally posted by Airrich View Post
                          turn off your popup blocker...that fixed it for me
                          i did its still not working. not sure what else to do

                          Comment


                            #23
                            It’s finally done yessss!
                            Ricky C.

                            CPU: Intel(R) Core(TM) i9-10900K CPU @ 4.8GHz
                            GPU: Nvidia GTX 3080
                            RAM: 64Gb

                            Comment


                              #24
                              Thanks for the update.
                              Sylvester Archibald

                              Comment


                                #25
                                Thank you for the update. I know it will be worth the wait once it is up and running. Going to retire for the night and open a cold one, and fly tomorrow (hopefully). Cheers

                                David Kaperr

                                Comment


                                  #26
                                  Thank you for the update. I am a developer and know the crushing stress of a launch that goes sideways. Best of luck!

                                  Comment


                                    #27
                                    Bonkers download servers are still slammed. I get my 2FAs now but silly thing won't start download. Note to self, sell Amazon stock.
                                    Last edited by matrosov; 10May2022, 03:23. Reason: Yeah it wasn't that It would just kept spinning that circle thru those codes as entered them without actually initiating anything. It's all done now. Now comes the fun part of setting up controls wh
                                    Aleks Matrosov

                                    Comment


                                    • RyanVince
                                      RyanVince commented
                                      Editing a comment
                                      Did you turn off pop up blocker?

                                    • matrosov
                                      matrosov commented
                                      Editing a comment
                                      Yeah it wasn't that It would just kept spinning that circle thru those codes as entered them without actually initiating anything. It's all done now. Now comes the fun part of setting up controls which is pain and half in MS flight sims.

                                    #28
                                    Let us breath And stay poised.

                                    .......
                                    Last edited by DaveE; 10May2022, 01:51.
                                    David M. Edwards: Founder, C.E.O., and Editor-In-Chief---> Aerospace Weekly (A.W.) www.aerospaceweekly.com

                                    Comment


                                    • matrosov
                                      matrosov commented
                                      Editing a comment
                                      never! we are on rampage.

                                    #29
                                    Finally got my email, but cannot click on the download. Anyone else?

                                    Comment


                                    • Dash8Dave
                                      Dash8Dave commented
                                      Editing a comment
                                      matrosov JuchuBee loading it into the sim now! Just had to go to my account directly on PMDG's wesbite

                                    • qbowman
                                      qbowman commented
                                      Editing a comment
                                      Same problem. Got email, but the shiny blue hyperlink "download" doesn't appear to take me anywhere. Like it's just blue text and not a hyperlink at all.

                                      As an aside, good on PMDG for having a product successful enough to break this process! So looking forward to getting into the sky!

                                    • Dash8Dave
                                      Dash8Dave commented
                                      Editing a comment
                                      qbowman go directly to PMDGs website and then to the menu at the bottom of the page that shows your order. You should be prompted to download the installer there. That's how I fixed it, at least

                                    #30
                                    Sadly I missed the initial wave of availability for the 737. I probably missed it by 2 minutes before it was made unavailable. The wait continues…
                                    Elijah Meadows

                                    Comment

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