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Customer complaint about PMDG Ops Center error message [title changed by mod to reduce flame risk]

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    Customer complaint about PMDG Ops Center error message [title changed by mod to reduce flame risk]

    For weeks now I have been unable to log in to the PMDG Ops Center. Can log in to Orbx, MaccoSim etc. But not PMDG. Like the way PMDG blame me. They say, check your connection and try again. Ha! Can't download an update app (if the one on the website IS an update, cause they don't give a version number, there) as my PC say it's an unsafe file.

    No 737. Just have to stay with planes produced elsewhere + the DC6 (no access to liveries tho)

    EDIT: Same old story. In this case PMDG know what they do, but we, the public cannot read their minds so, maybe a more meaningful message rather than 'check your connection' might help. In this case (and I should not have to do this) I found the app location and found this file 'OpsCenterUpdater' and now the problem is resolved. But AFAIC that don't really help having my time wasted!
    Last edited by alanrco; 30Apr2022, 00:05.
    Alan Coates

    #2
    https://forum.pmdg.com/forum/main-fo...-oc2-operation Just sayin
    Aleks Matrosov

    Comment


      #3
      Originally posted by matrosov View Post
      Thanks for your reply. I don't scan forums very much as with limited time, I prefer to fly. As cbpowell, who manages the app said that he would find a smoother way of dealing with the updater. Don't seem like a big deal just to change the notification message when things go wrong.
      Alan Coates

      Comment


      • Crabby
        Crabby commented
        Editing a comment
        So, you took the time to do a three-paragraph rant, but can't search the forum with the automated capability to do so? I guess gathering knowledge is a waste of your valuable time.

      #4
      Looks like you'll be buying the 737 now!
      Dylan H.
      -
      i9-9900K, RTX 2060 Super, 32GB of RAM, MSFS2020.

      Comment


        #5
        Originally posted by alanrco View Post

        Thanks for your reply. I don't scan forums very much as with limited time, I prefer to fly. As cbpowell, who manages the app said that he would find a smoother way of dealing with the updater. Don't seem like a big deal just to change the notification message when things go wrong.
        Respectfully, as someone else said, if you have the time to navigate to the website and complain, then you have ample time to find a solution. In fact, the support desks has always been prompt and helpful with me. Good for the problem getting fixed, however.
        Jordan Warner
        i7-9700k @ 4.9 GHz, RTX 2060 Super, Corsair 32 Gb Ram 3200 Mhz

        Comment


          #6
          I like nachos and beef

          -Robert Lucz

          Comment


            #7
            Alan-

            So you are squared away and operating properly? That is my first concern.

            Robert S. Randazzo
            PMDG Simulations
            http://www.pmdg.com


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